Library Research Associate - Evenings

Summary The Library Research Associate‑Evenings at East Texas A&M University (ETAMU) is responsible for providing advanced customer services, resources, basic research assistance and coordinating access services operations during evening hours. As a proud member of the third‑largest institution in the Texas A&M University System, ETAMU fosters a strong professional environment that supports career growth and academic excellence. ETAMU is a fast‑growing public university with a strong reputation for academic excellence, research innovation, and student success. With over 140 degree programs, a 20:1 student‑to‑faculty ratio, and nationally ranked online and graduate programs, ETAMU is committed to transforming lives through quality education. Duties & Responsibilities Directs evening library operations, manages shift responsibilities in assigned access services functional areas (circulation, technology, spaces, course reserves, etc.), and provides service desk coverage. Coordinates with Access Services Lead to ensure facility is operational, properly staffed, and that hours of operation are observed; ensures conditions are conducive to a positive learning environment; reports problems affecting library operations to Access Services Lead. Provides onboarding support, general work training, guidance, supervision assistance, and directs activities of students and graduate assistants. Follows a Monday‑Friday (12:00 pm – 9:00 pm) schedule during fall/spring semesters, with a modified schedule during intersession and summer months. Manages the course reserves, ensures copyright compliance, and serves as the primary contact for faculty. Serves as first point of contact for library visitors during evening shifts, accurately communicates policies and procedures regarding services, collections, spaces, technology, equipment, and media. Answers basic reference questions through in‑person and virtual service points, triaging more advanced questions to the appropriate Research and Instruction Librarian. Provides project management for special projects, collection maintenance, shelving, relocation and deselection of materials, communicates expectations and project goals to student employees, ensures projects are completed within established deadlines. Performs regular facility checks every two hours, documenting and reporting service issues, repairs and building maintenance issues, security concerns, and emergency issues. Submits end‑of‑shift and incident reports daily to the Access Services Lead, keeps team members updated, prepares service areas and spaces for the next/morning shift, and performs opening and closing functions as needed. Ensures collection materials and equipment are processed and shelved within one hour of receipt. Contributes to the development and implementation of policies, procedures, and workflows. Supports engagement activities, events, and library initiatives. Collects, compiles, and analyzes departmental statistics. Supports Research and Instruction Librarians with projects, and performs other duties as needed. Minimum Requirements Education: Bachelor’s degree in applicable field or equivalent combination of education and experience. Experience / Knowledge / Skills: Knowledge of word processing and spreadsheet applications. Ability to exercise discretion in interpreting guidelines and decision making. Attention to detail and accuracy. Strong communication, planning and interpersonal skills. Conflict resolution skills. Ability to: Multi‑task and work well as part of a team. Work in a rapidly changing environment with shifting priorities. Communicate with all levels of customers and employees. Work beyond normal office hours (evenings, nights, and weekends) as needed. Demonstrates strong customer service orientation. Licensing/Professional Certifications: N/A Physical Requirements: N/A Other Requirements: Ability to move medium weight boxes, books, heavy book truck or similar items. Ability to handle material which can contain dust or microscopic mold spores. Preferred Education / Skills/ Experience One year of extensive customer service experience or experience with various access services functional areas (circulation, course reserves, stacks management, resource sharing, etc.) in a library environment (academic preferred). Experience with providing reference service at a library information desk. One year of supervisory experience. Experience with integrated library systems (ExLibris Alma, FOLIO). Experience with Springshare applications. Knowledge of learning management systems (D2L, Blackboard, Canvas, etc.) and/or emerging related technologies (Artificial Intelligence, augmented reality, gamification, etc.). Knowledge of the Library of Congress Classification and Dewey Decimal System. Supervision Of Others Student Workers. Graduate Assistants. Benefits Employee tuition assistance for master’s and doctoral programs. Comprehensive benefits package including health, dental, vision, life, and long‑term disability insurance. ETAMU contributes to employee health and basic life insurance premiums. 12–15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month. Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP). Physical wellness program and wellness release time for eligible employees. Equal Opportunity/Veterans/Disability Employer. #J-18808-Ljbffr Inside Higher Ed