Business Analytics Consultant Senior - Customer Data Forensics

Business Analytics Consultant Senior

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analytics Consultant Senior within PNC's Customer Data Forensics organization, you will be based in Pittsburgh, PA, Cleveland, OH, or Tyson's Corner, VA. The position serves as a critical liaison to Enterprise Customer Data stakeholders. These include Office of the Customer, Retail and Commercial Lines of Business, Fraud, AML, Regulatory divisions, and technology teams. This role translates business needs into system and data requirements, ensuring that technology solutions support PNC's Enterprise Complaint Program and maintain enterprise customer data quality. Responsibilities include analyzing business processes, documenting functional and non functional requirements, conducting root cause analysis, and supporting the delivery of high quality, compliant business solutions.

Business & Requirements Analysis:

• Partner with business stakeholders to understand business objectives, processes, and pain points
• Elicit, analyze, validate, and document business data requirements (functional and non functional)
• Translate business needs into clear requirements artifacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, use cases, process flows, and data mappings
• Ensure requirements align with enterprise standards, data governance, and regulatory expectations

Systems & Process Support:

• Collaborate with solution architects and developers to support system design and solution options
• Support system integrations, data flows, and dependency mapping across applications
• Participate in impact analysis for system changes and enhancements

Delivery & Testing:

• Support Agile, Waterfall, or hybrid delivery methodologies
• Assist in backlog refinement, sprint planning, and prioritization of requirements
• Develop and execute user acceptance testing (UAT) plans; support defect triage and resolution
• Ensure delivered solutions meet documented requirements and business expectations

Stakeholder & Governance Engagement:

• Serve as a trusted advisor to business partners and technology teams
• Communicate status, risks, and issues clearly to stakeholders and leadership
• Support governance, audit, and compliance activities as required
• Maintain high quality documentation throughout the project lifecycle

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic Planning

Analytical Thinking, Business Acumen, Business Analytics, Consulting, Decision Making and Critical Thinking, Effective Communications, Emerging Technologies

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)