Customer Service Representative - Bilingual (Spanish)

Spanish Speaking Customer Service Representative

We are seeking a Spanish Speaking Customer Service Representative who loves talking to people and proactively solving issues. You will be the customers' first point of contact, providing exceptional service and support. Your primary responsibilities will include handling incoming calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Essential Functions

• Answer inbound calls from customers and assist in a professional and courteous manner
• Address customer inquiries, concerns, and complaints efficiently
• Resolve customer issues by providing accurate information and solutions
• Document customer interactions and maintain detailed records
• Follow company guidelines and procedures to ensure consistency and quality of service
• Collaborate with team members and other departments to resolve complex issues
• Maintain a high level of product and service knowledge to provide accurate information to customers

Qualifications

• A high school diploma or equivalent, as well as additional education or relevant certifications, are a plus
• Proven experience in a customer service or call center role
• Excellent interpersonal and communication skills (verbal and written) in Spanish
• Ability to work efficiently, independently, and cohesively, consistently producing quality results
• Ability to handle stressful situations with professionalism and patience
• Proficiency in using computer systems and software applications
• Flexibility to work in shifts, including evenings, weekends, and holidays

Job Preferences

• Proven customer support experience or experience as a Client Service Representative for a SaaS, Fintech or Healthcare is highly desired for this role
• Experience in Hospitality

What We Offer You

• Paid time off
• Opportunities for advancement
• A positive and respectful work environment
• Ongoing training & personal development

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.