Customer Service Associate

Job Description

Job Description

Benefits:

• Employee discounts
• Free food & snacks
• Free uniforms

Customer Service Associate — Workout Anytime 24/7

Join one of the fastest-growing fitness franchises in America — Workout Anytime 24/7 , recently ranked among Entrepreneur’s Top 500 Franchises for 2024!

If you’re friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate , you’ll be the first impression of our club — delivering great service, assisting members, and supporting daily operations in a fun, positive environment.

We Offer

• Training and mentorship from industry experts

• Flexible scheduling based on club needs and your availability

• Continued education and professional development resources

• Free Workout Anytime membership

• Workout Anytime attire provided

• Bonus and incentive programs

• Team-building events and employee recognition programs

• Supportive, non-smoking , health-focused environment

• Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program
  
  

Key Responsibilities

• Greet all members and guests warmly, providing a friendly and professional first impression.

• Check in members, verify accounts, and assist with membership questions or updates.

• Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
  
  
• Schedule new members for their initial Success Sessions to help launch their fitness journey.
  
  
• Provide information about club services, amenities, and promotions.

• Process membership enrollments, upgrades, and billing inquiries accurately.

• Maintain the front desk, lobby, and gym floor to company cleanliness standards.

• Support sales and marketing efforts, including local outreach and promotional events.

• Handle phone calls, emails, and in-person inquiries with prompt and professional communication.

• Monitor club access and follow company safety and security procedures.

• Assist team members with operations, cleaning, and light maintenance tasks as needed.

• Uphold all Workout Anytime policies, member privacy, and brand standards.

Qualifications

• Strong communication and customer service skills

• Positive, energetic ATTITUDE with a passion for helping people

• Previous experience in hospitality, retail, or fitness preferred

• Comfortable working with computers, POS systems, and scheduling tools

• Reliable, punctual, and organized with strong attention to detail

• Availability to work a flexible schedule including evenings, weekends, and some holidays

Physical Requirements

• Ability to stand or walk for extended periods

• Light lifting (up to 50 lbs) for occasional cleaning or stocking duties

• Comfortable working in an active gym environment

• All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company
  
  

Benefits

• Free gym membership

• Competitive hourly pay with opportunities for advancement

• Performance incentives and sales bonuses

• Workout Anytime branded attire provided

• On-site training and access to the Workout Anytime career development path

• Supportive team culture focused on personal growth and EXCELLENCE
  
  

Join Our Team

If you’re dependable, friendly, and ready to grow with a health-focused team, Workout Anytime wants to hear from you! Apply today and help us deliver an exceptional 24/7 member experience built on ATTITUDE , CARE , and EXCELLENCE.