Consumer Brand Credit Card, Sr. Associate Product Delivery Manager

Job Description

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

 

Organization Description

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

 

Job Description

The Senior Associate, Product Delivery Manager will work directly with the Head of Operations for Consumer Branded Card Product driving best practices for product delivery to be leveraged by Area Product Groups in Consumer Branded Card. You will help lead complex technology programs and projects that create value for our customers, employees, and stakeholders. You will apply a broad knowledge of program management principles, practices, and to develop innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on program objectives and governance.

 

Job Responsibilities:

• Develop and maintain program plans, emphasizing concise updates for documentation and executive reporting.

• Identify and mitigate program risks, proactively addressing potential roadblocks and implementing risk management strategies to minimize impact on program outcomes.

• Monitor dependencies and other inter-related efforts across teams; oversee escalations to resolution.

• Collaborate with cross-functional product teams to define project scope, objectives, and deliverables, ensuring alignment with business goals.

• Design and execute program touchpoints with product teams for status reporting.

• Ensure transparency across the program, making sure stakeholders feel well informed.

• Compile and communicate key decisions and updates on business activities to generate cross-team and cross-product awareness.

• Partner with the Head of Operations to develop, document, and refine processes for critical business functions that occur on a regular cadence. These include executive updates, portfolio road mapping, offsites, workshops, fiscal budget planning, and resourcing.

• Facilitate progress by ensuring teams have the tools and resources they need to complete deliverables.

• Drive team effectiveness by establishing communication patterns and cadences that build culture.

• Cultivate a positive team operating model by monitoring morale and escalating friction points.

 

Required qualifications, capabilities, and skills

• 7+ years of program management experience. Familiarity product management is preferred.

• Strong executive presence and ability to synthesize complex program updates.

• Strong graphic design, data visualization, and storytelling abilities.

• Highly-organized and self-motivated to deliver customer-obsessed products, drive product releases, and flexibly adapt to internal & market forces.  

• Passion for digital technology, and digital product management.

• Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear and concise manner.

• Able to influence and collaborate across a wide array of cross-functional teams, and manage multiple initiatives simultaneously with structure and clarity. 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.