Hospitality Guest Experience Associate

Job Title: Hospitality Guest Experience Associate

Location: 21 Spring Street NY NY, 62 East 13th Street NY NY

CONTŌR is a premier provider of cosmetic injectables and medical grade skin care services, offering a hospitality experience to assist our clients to achieve their aesthetic goals. We pride ourselves on delivering top-notch care with a personal touch. As we continue to grow, we're seeking a compassionate and skilled Guest Experience Associate to join our dedicated team.

Position Summary

We are seeking a hospitable, friendly, professional, and detail oriented Guest Experience Associate to join our team. The ideal candidate will be the first point of contact for our clients and will play a crucial role in delivering outstanding customer service and hospitality.

Key Responsibilities

• Facilitate a welcoming and hospitable environment upon guests entry and exit at CONTŌR.
• Manage the flow of guests arriving and checking out simultaneously, including managing the flow of each treatment room.
• Take payments from guests, communicating with providers to ensure the guest receives appropriate pricing or any discounts.
• Schedule guest appointments in our CRM / EHR, including encouraging follow up appointments and Google Reviews.
• Collaborate with other team members to facilitate an environment that is fun and enjoyable for both CONTŌR team members and clients.
• Maintain a clean and organized work environment, ensuring compliance with sanitation and safety protocols. This includes wiping down chairs / equipment after a guest visit if needed.
• In-person communications with clients regarding information about treatments, skincare, aftercare for services performed, and assisting providers with any possible adverse effects on follow up appointment or via phone, text or email as needed.
• Stay up to date with the latest trends, advancements and best practices in retail skincare.
• Assist in the development and implementation of marketing initiatives to promote skin care services.
• Assist with administrative tasks such as data entry, filing, and maintaining office supplies and inventory.
• Assist team with any store operations and needs.

What We’re Looking For

• Previous experience in a front desk or customer service/hospitality role (experience in a medical or aesthetic clinic is a plus).
• Excellent communication, interpersonal skills, and attention to detail.
• Ability to multitask and thrive in a busy environment.
• A friendly and professional demeanor.

Why Join CONTŌR?

• Opportunities for professional growth and development.
• A positive, supportive, and collaborative work environment.
• Employee discounts on services.
• The chance to work in a hospitality based skin studio.

**How to Apply:

Send your resume and a video submission answering the question “Why you’re excited about aesthetics and what you hope to learn at CONTŌR” to ***email_hidden***.