International Customer Service Representative

Join Our Team at Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Responsibilities

• Answering calls directed to the International Customer Service Department, and, when required, answering multiple calls.
• Providing excellent customer service to internal and external clients.
• Creating new shipment orders for international routes.
• Following up on open jobs.
• Advising customers on the requirements of importing into foreign countries (customs procedures, duties and taxes, time spent in customs according to value).
• Assisting customers with paperwork inquiries.
• Utilizing WC facilities such as OpStar to search import requirements.
• Reviewing documentation received from shippers to ensure they are in accordance with the requirements of destination country.
• Pre-advising destination office for commodities that require special attention, such as import permits, formal entry, large size, etc.
• Planning the international routings while considering carrier requirements.
• Routing shipments on next reliable and direct flights out (NFO service).
• Entering all customer expectations into job file.
• Entering clear, precise instructions in job file.
• Communicating status updates with customers.
• Everyone is responsible for following up on live jobs, even if not your order.
• Demonstrating professionalism on the phone and in the office.
• Assisting in the training of new employees.
• Working together as a team with all departments and offices.
• Flexibility in work schedule 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary.
• Providing assistance to colleagues.

**This position is NOT remote. Must be located in or around Cary, NC

Work Experience

• Strong written and oral communication
• Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.).

Skills and Knowledge

• Strong geography skills
• Ability to multitask
• Team player
• Professionalism
• Sense of urgency
• Positive attitude