Senior Master Technician

Senior Master TechnicianWe are seeking a Senior Master Technician who is Ford-certified to join our team! This individual will be responsible for performing a variety of mechanical services on vehicles, diagnosing and repairing complex mechanical issues, and providing exceptional customer service to our clients. The ideal candidate will have a strong background in the automotive industry and a passion for delivering top-quality workmanship.Capital Ford & Lincoln of Wilmington have been serving the greater Wilmington area for over 20 years. We are part of the Capital Automotive Group. We have a dedicated Ford store on Oleander Dr. which includes a commercial truck/Diesel service center as well as a body shop. Our Black Label Lincoln store on Market St. was awarded President's Award for 2023, and also houses our mobile service division for Ford and Lincoln.By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!Benefits:Health, Medical and Dental401K PlanPaid time off and vacationGrowth opportunitiesEmployee vehicle purchase plansFamily owned and operatedLong term job securityFlexible Work ScheduleResponsibilities:Perform a wide range of mechanical services on various vehicles in a timely and efficient manner.Diagnose and repair complex mechanical issues using diagnostic tools and equipment.Provide accurate and detailed reports of repairs and services performed.Ensure all work is completed to the highest standards and follows manufacturer specifications.Continually maintain and update technical knowledge and skills through training and certifications.Communicate effectively with customers to explain repairs and services and address any concerns or questions.Collaborate with the service team to maintain a clean and organized work area.Adhere to all safety protocols and regulations.Requirements:High school diploma or equivalent.Ford CertificationASE CertificationPrevious experience at a Ford dealershipMinimum of 5 years of experience as an Automotive Technician, with a Master Technician certification preferred.Thorough knowledge of automotive systems, mechanics, and components.Strong diagnostic and problem-solving skills.Proficient with diagnostic tools and equipment.Excellent communication and customer service skills.Ability to work efficiently and independently in a fast-paced environment.Valid driver's license and clean driving record.Ability to lift up to 50 pounds and stand for extended periods of time.We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.