IT Business Analyst

Job Description

Job Description

We are looking for an IT Business Analyst to support cross-functional initiatives in Fort Washington, Pennsylvania. This Long-term Contract opportunity is ideal for someone who can connect business needs with technology solutions, improve processes, and help teams deliver well-documented system enhancements. The role will work closely with stakeholders across sales, marketing, and operations to translate requirements into actionable plans that support CRM, ERP, and cloud-based environments.

Responsibilities:
• Partner with business and technical teams to gather, analyze, and refine requirements for system improvements and new capabilities.
• Create clear business documentation, process maps, and functional specifications that guide design, configuration, and delivery efforts.
• Serve as a key point of coordination between stakeholders, developers, and project teams to keep priorities aligned and decisions well communicated.
• Evaluate current workflows and recommend process enhancements that improve efficiency, usability, and business outcomes.
• Support CRM, ERP, and integration-related initiatives by translating operational needs into structured solution requirements.
• Use SQL and reporting tools to analyze data, validate outcomes, and help build dashboards that support informed decision-making.
• Contribute to Agile delivery activities such as backlog refinement, user story development, testing support, and release readiness.
• Assist with change management activities by preparing documentation, coordinating updates, and helping users adopt new processes or system features.• Experience working as a Business Analyst in technology-driven environments with responsibility for requirements gathering and stakeholder engagement.
• Ability to produce thorough documentation, including business requirements, process flows, user stories, and functional specifications.
• Familiarity with CRM platforms, ERP solutions, cloud technologies, and system integration concepts.
• Working knowledge of SQL for data review, validation, and reporting support.
• Strong collaboration and communication skills with the ability to liaise effectively across business and technical teams.
• Experience supporting Agile frameworks, release processes, and change management efforts.
• Background in process improvement, business process analysis, and translating business needs into practical technology solutions.