Program Coordinator

Description:
Position Title: Program Coordinator

Job Identification:
• Immediate Supervisor: Mission Services Supervisor
• EEOC Class: Professionals
• FLSA Status: Non-exempt

Salary: $24.00 to $29.00 hourly

Job Summary:
The Program Coordinator provides case management, coordinates services and referrals, and provides direct services for program participants.


Please note that this position has a 180 day introductory period.

Duties/Responsibilities:
• Plans and coordinates services for at-risk young adults who have disabilities or are economically
disadvantaged.
• Participates in recruiting and reviewing referrals for eligibility.
• Completes intake and orientation for individuals accepted for services.
• Completes WIOA (Workforce Innovation & Opportunity Act) application, enrollment, goal forms and eligibility paperwork.
• Inputs WIOA applications, enrollments, goal, case notes, exit, and supportive service information into CalJobs database system.
• Establishes and maintains working files.
• Completes and submits all documentation required for individual files.
• Assists individuals in establishing goals, expressing preferences, and resolving problems as well as linking participants to resources in the community, moving towards meeting contract measures, common measures and outcomes.
• Develops participant-driven Individual Service Strategy (ISS's), plans and exit strategies. Updates the ISS monthly.
• Serves as liaison with representatives from County staff, other service providers, and families.
• Reports individual progress through ISS updates, case notes, telephone contacts, and meetings.
• Consults with program manager about workforce engagement and employment services, including suitability of placements, and level of intervention a participant may need.
• Connects participants to workshops, work experience, educational and employment activities.
• Participates in individual record reviews, internal file audits, county monitoring and quality assurance reviews.
• Assists individuals with wraparound service referrals related to benefits, healthcare, housing, and childcare needs and other supportive services including applying for new benefits or services.
• Advocates for individuals and reports suspected violations of rights or abuse.
• Participates in team meetings with internal staff and outside providers, as appropriate, and communicate individually with team members between meetings in order to coordinate.
• Maintains all documentation on assigned cases including up-to-date case notes, updating any required databases, completely required reports, and assembles documentation for billing.
• Adheres to program standards and outcomes as outlined in program policies/procedures, program contracts, and referral and accreditation agency standards.
• Performs other related duties as assigned.
• Develops and continues relationships with employers, community organizations and leaders to assist participants in gaining and/or maintaining employment.
• Understands and utilizes local labor market information to help individuals make informed career choices.
• Implements relationship-building strategies with employers including presentations, special events, employer acknowledgement, and networking.
• Monitors work experience worksites and participants, develops training plans, and attends a performance evaluation with the participant and the site supervisor.
• Assist Mission Services participants in finding employment or entering post-secondary education.

Requirements:
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Ability to speak/read/write proficient English; Bilingual skills preferred.
• Proficient with Microsoft Office/Office 365.
• Ability to market and place individuals with disabilities, lack of skills, negative work history, justice-involved, and/or multiple barriers to employment.
• Knowledge of the local labor market.
• Ability to work both independently and collaboratively.
• Works well under pressure and with deadlines; ability to multitask.
• Excellent time management skills, organizational skills, and attention to detail.
• Honesty, integrity, reliability, punctuality.
• Thorough knowledge about company's mission and services.
• Uphold compliance with all legal, health, and safety guidelines.

Required Experience:
• Bachelor's degree or experience in job placement/staffing or working in youth services.
• Valid driver license and insured/reliable vehicle.
• Background check.

Physical Requirements:
• Free from drug and alcohol abuse.

Equipment, machines and tools used:
• Computer.
• Printer
• Copy machine.
• Phone.

Additional Info:
Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.