Head Teller

Job Description

Job Description

Summary

Our branch teammates hold the front line job as they are often the employees that members interact with the most. By having a conversation, we can understand what our members need and can start them on the path to reach their financial goals. We help them buy homes, purchase their first auto, send kids to college, save for a dream vacation and build their futures. Our most important job as the face of New Horizons Credit Union is to build a lasting relationship that help us match our members with the exact solutions they need to help them reach their financial goals.

GENERAL DUTIES

·        Provide exceptional member service

·        Complete transactions according to established guidelines

·        Identify referral opportunities and make appropriate referrals

·        Ensure compliance with internal controls and operational policies and procedures

·        Pursue on-going education of New Horizon products and services

·        Ensure that all transactions and practices in the individual’s area of responsibility comply with all regulations and the New Horizon Code of Conduct

UNIQUE DUTIES TO SPECIFIC EMPLOYEE

·        Serve as back up to Branch Manager/Member Service Representative to include opening new accounts and processing loan requests

·        Directly supervise teller staff including scheduling, training, coaching, disciplining, and completing performance appraisals for teller staff.

·        Ensures all tellers are aware of, and participating in, achievement of branch sales goals

·        Responsible for training staff on procedures and policy.

·        Responsible for vault cash activities including ordering currency, verifying, disbursing, and replenishing cash drawers, cash dispensers, and performing end of day branch balancing and check imaging.

·        Complete operational functions such as approving transactions, providing overrides, branch security, cash control, and internal controls.

·        Open, verify, and post mail and night drop.

·        Provide access to safe deposit boxes.

·        Other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization.

MATHEMATICAL SKILLS :  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to apply common-sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.  Ability to establish and maintain effective working relationships with officials, employees, examiners, auditors and members.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand; walk; to use hands; reach with hands and arms; and talk or hear.  The employee frequently is required to sit.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.