Sales Support Specialist

Job Description

Exceptional Hospitality Starts with You

This role is based at our corporate office in Dallas, TX

This is your chance to be part of a Sales Support Team that team that helps achieve success for Hilton for Business and key promotional partnerships, including American Express. You will be reporting to a Manager, on the Sales Support Team.

As a Sales Support Specialist, you'll work closely with Hilton Sales teams, clients, and hotels to provide program support, answer questions, audit rates, manage reporting, and ensure processes run smoothly. Your work will directly help our sellers spend more time building relationships and growing business while you help improve efficiency, accuracy, and overall performance.

This is more than an administrative role-it's an opportunity to collaborate with teams across Hilton, contribute to process improvements, support special projects, and help shape better ways of working. You'll help identify opportunities to improve processes, reduce duplicate efforts, and enhance the tools and services that support our customers and sales teams.

If you enjoy solving problems, working with a variety of partners, and analyzing data, this is a great opportunity. It allows you to improve our results, grow your skills, and be part of a collaborative, high-performing team.

What you'll do during a typical day:

• Manage multiple requests using Salesforce and other internal Hilton systems.
• Act as the dedicated follow-up for accounts, Hilton account owners, and provide dedicated support for both internal and external customers and hotels.
• Maintain Inboxes to support inquiries from hotels and clients.
• Assist with enhancements to improve processes to increase productivity.
• Assist with coverage for your Sales work group to address out-of-office situations, customer and hotel needs, and support for accounts.
• Perform a daily review of business demands and work on action plans to address opportunities within your respective Sales team.
• Manage different administrative and ad hoc projects.

How you'll collaborate with others:

• Collaborate and create documentation for both internal and external customers.
• Participate in recurring, informative, peer-to-peer cross-training, team-building, and cross-team events with the support teams.
• Partner with LNR, Commercial and Automation teams on Sales system improvement testing.

Deliverables you'll take ownership of:

• Participate in and help complete annual departmental objectives.
• Maintain an understanding of Hilton promotional program rules/goal that pertains to your area of support.
• Build ideas to troubleshoot the team's current stressors and contributors to work/life balance, and areas where time or resources are being wasted.

What It Takes to Make the Stay

You have these minimum qualifications:

• One (1) year strong administrative and support experience
• Proficiency in Microsoft Office applications including Excel
• Experience within the travel and/or sales support industry
• Hybrid work schedule - Three (3) days onsite in our Addison, TX office and two (2) days working from home

It would be useful if you have:

• Experience with systems that power Hilton's sales infrastructure is helpful (e.g., Salesforce, Cvent)
• Advanced skills in Microsoft Office applications including advanced Excel functions (VLOOKUPS, Pivot Tables, etc.)
• Fluent in English and Spanish (both written and verbal)

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $23.50-$25.00 hourly and is determined based on applicable and specialized experience and location.

About Us

Join an Award-Winning Workplace Culture


At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.


Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.


Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.


Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.