Barista

Job Description

Job Description

Job Overview: The Barista I provides exceptional customer service while making hand-crafted, quality beverages. The Barista will take orders and make coffee, tea and other drinks to customer specifications. The individual will also operate cash registers and credit card machines. The Barista fields customer complaints or questions while working to maintain good customer relations and speedy delivery of all beverages. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities:

• Greets all guests and provides quick, friendly, and personalized service. Mixes and serves hot and cold beverages such as coffee, espresso, cappuccino, café latte, tea, chai, fruit blend drinks, etc., while considering customer specifications.
• Works to maintain good customer relations and speedy delivery of all beverages and food items.
• Educate guests regarding menu offerings and initiate suggestive selling. Arranges coffee bar/cart supplies and cups/mugs to make attractive displays.
• Maintains bar/cart area in a neat and sanitary manner.
• Often cleans coffee machines, restaurant areas, and preparation areas.
• Records all sales, collects money, operates a cash register, and follows all Cash handling procedures as required.
• May sell food items.
• May operate a cash/credit card/electronic payment register.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Sodexo HACCP policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Job Qualifications:

• Experience/Knowledge: High School diploma, GED, or equivalent experience.
• Customer Service related work experience.
• Must have knowledge of food preparation, sanitation, standards, and inventory control systems.