Online Auction Supervisor - Plano, TX.

Online Auction Supervisor

Caring Transitions of North Dallas Suburbs helps individuals and families navigate life's transitions through relocation, downsizing, estate sales, and online auctions. We approach each project with compassion, professionalism, and respect for our clients and their belongings.

We are seeking an organized, dependable Online Auction Supervisor to lead the daily preparation and execution of online auctions. This hands-on position oversees team activities, maintains accurate and appealing listings, and ensures a smooth experience for clients and buyers. You will work directly with the Estate Sale/Online Auction Manager to keep auctions organized, on schedule, and aligned with company standards. The position starts part-time and is expected to develop into full-time as business needs and responsibilities grow.

Key Responsibilities

• Supervise and participate in sorting, researching, photographing, cataloging, and organizing auction items.
• Assign daily tasks and monitor team progress to meet auction deadlines.
• Ensure that the necessary materials are taken to the job site (tables, tablecloths, tape, rulers, boxes, paper, etc.).
• Ensure that the materials and trash are removed from the job site upon completion of the job.
• Review listings for accurate descriptions, clear photographs, condition details, and correct lot numbering.
• Research household goods, antiques, collectibles, and other items, flagging specialty pieces for additional evaluation.
• Prepare and maintain online auctions following company procedures and manager direction.
• Keep auction inventory clearly labeled, organized, and ready for buyer pickup or shipping.
• Coordinate and oversee shipping of auction purchases, including confirming shipping requests, preparing shipments, and tracking completion.
• Personally pack auction items for shipment using appropriate materials and techniques to protect fragile, valuable, and irregularly shaped items.
• Answer buyer questions and help resolve listing and pickup concerns, escalating issues when appropriate.
• Coordinate and supervise pickup events, including verifying purchases and protecting client property during item removal.
• Train and coach team members on auction preparation, quality standards, customer service, and safe handling practices.
• Communicate auction progress, staffing needs, and operational concerns to the Estate Sale/Online Auction Manager.
• Assist with auction closeout, records, and the handling of unsold items.
• Maintain safe, orderly work areas and handle client information and belongings with care.
• Perform other duties as assigned.

Qualifications

• Experience in online auctions, estate sales, resale, retail operations, inventory management, or a related field.
• Previous supervisory or team lead experience preferred.
• Strong organizational skills and attention to detail.
• Ability to prioritize work, meet deadlines, and guide a team through changing project needs.
• Comfortable using smartphones, taking digital photographs, and learning online auction software.
• Strong written communication skills for creating clear, accurate item descriptions.
• Professional customer service skills and a patient, respectful approach to working with clients and families.
• Reliable transportation to job sites in Plano and surrounding communities.
• Knowledge of antiques, collectibles, furniture, jewelry, or household resale items is a plus.

Schedule and Work Environment

• Part-time to start, with a path toward full-time employment.
• Hours vary with auction schedules and project needs.
• Occasional evening or weekend availability may be needed for auction activities and buyer pickups.
• Work takes place in clients' homes and other project locations.
• Duties include standing, walking, bending, and safely moving or handling items.

Physical Requirements

This hands-on supervisory position requires regular standing, walking, bending, reaching, and handling of household goods and auction inventory. Must be able to lift and carry items weighing up to 25 pounds regularly and up to 40 pounds occasionally, with or without reasonable accommodation. Heavier or awkward items must be handled using team assistance or appropriate moving equipment. Work is performed primarily in clients' homes and other project locations.

What We Offer

• Competitive hourly pay based on experience.
• Flexible paid time off and holidays.
• Training and advancement opportunities.
• Meaningful work helping individuals and families through important life transitions.
• A supportive team and a variety of interesting projects.