Digital Sale Support Representative

Digital Sales Support Representative

This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit.

Job Summary

The Representative, Digital Sales Support is responsible for facilitating live chat interactions to guide customers in completing a SMB sale while navigating the WM Web Portal. This role advises and counsels prospective customers by use of phone conversations (outbound / inbound), email, chat technology, and other channels to promote, sell, and enroll company products and related services. Explains any of the product lines the company offers. Provides accurate information regarding each product line while assisting in the enrollment and/or purchase procedure while exercising the highest levels of integrity in customer service throughout the customer's experience.

Essential Duties and Responsibilities

• Personalize interactions with potential new customers and answer web portal navigation questions as efficiently as possible.
• The Digital Sales Support Representative is expected to provide information and options to online customers to assist them in finding the service solution that meets their waste/recycling disposal needs.
• Align WM products and services with customer needs, proposed solutions that are compliant with appropriate local, state and federal regulations, and increase profitability and customer satisfaction through consultative selling skills.
• Resolve challenging customer requests and collaborate with Inside Sales Reps/leadership to resolve all customer escalations or issues.
• Use WM sales productivity software tools accurately and consistently (i.e. Salesforce, Chat, conquer, Ambition, pricing tools, etc.)
• Prepare reports as needed and/or handle general administrative duties as appropriate.
• Uses authorized system to gather information, provide information, and/or update customer records.
• Technically savvy with high understanding and use of digital products to drive client results.
• Building relationships with buyers within key accounts for sustained and repeatable transactional execution.
• Researching aspects of the waste and environmental services business.
• Closes prospective customer sales using knowledge of WM services.
• Leverages existing customer relationships to identify new waste stream opportunities.
• Corrects errors for setups and service changes as needed.
• Works to understand customers' needs, issues and requests.
• Work with technical/operations staff to proactively address customer needs.

Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited), or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 2 years in customer service (in addition to education requirement)

B. Preferred Qualifications

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a remote work environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected pay range for this position across the U.S. is $21 - $22. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

About Us

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas-to-electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks the largest heavy-duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.

About the Team

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Job Info

• Job Identification 2348868
• Job Category Inside Sales - Inbound
• Posting Date 06/23/2026, 04:00 PM
• Job Schedule Full time
• Locations 2550 W UNION HILLS DR, PHOENIX, AZ, 85027, US (Remote)