Ecommerce Manager

Job Description

E-Commerce Manager – US

Miami, Florida

Supporting our US e-commerce business across D2C websites, TikTok Shop and Amazon

Nichebox is looking for an experienced E-Commerce Manager to join our growing US team, driving the online success of our luxury fragrance brands, Clive Christian Perfume and Liquides Imaginaires.

This is an exciting opportunity for a commercially minded e-commerce professional who enjoys combining strategic thinking with hands-on execution. You'll take ownership of our US D2C websites, TikTok Shop and Amazon marketplaces, helping drive sales growth, optimise the customer journey and deliver an exceptional luxury online experience.

Key responsibilities

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• Own the day-to-day trading and commercial performance of our US D2C websites, TikTok Shop and Amazon channels
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• Develop and execute e-commerce, CRM and digital trading strategies to drive sales, profitability and customer retention
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• Optimise website merchandising, product listings, promotions and customer journeys to maximise conversion and average order value
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• Manage external agencies across website development, Amazon and TikTok performance, ensuring delivery against commercial objectives
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• Lead CRM, lifecycle marketing and affiliate programmes to grow customer engagement and repeat purchase
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• Monitor stock availability, product catalogues and marketplace performance to ensure an exceptional customer experience
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• Analyse channel performance, sales and key commercial metrics, providing insights and recommendations to support continued growth
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• Collaborate with Brand, Marketing, Supply Chain and Finance teams to deliver successful product launches and commercial initiatives
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What we're looking for

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• 4+ years’ experience in e-commerce / marketplace management, with direct hands-on TikTok Shop and Amazon US experience (ideally within luxury, beauty or premium retail)
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• Hands-on D2C website experience, trading, merchandising, content updates and CRM, ideally on Shopify Plus
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• Demonstrable track record of growing marketplace sales and managing to gross-margin targets
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• Experience managing media budgets and external performance / advertising agencies
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• Hands-on experience launching ASINs, building Amazon storefronts and running Amazon advertising
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• Experience running TikTok Shop operations, affiliate programmes and ad-driven traffic
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• Strong reconciliation and reporting skills, with advanced Excel
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What we offer

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• The opportunity to work with internationally recognised luxury fragrance brands
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• Ownership of a fast-growing US e-commerce business across multiple digital channels
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• Close collaboration with global E-commerce, Marketing, Brand and Commercial teams
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• A dynamic, entrepreneurial environment where ideas, innovation and initiative are encouraged
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• The opportunity to shape the future of our digital growth across the US market
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At Nichebox, we value t eamwork, relationships, entrepreneurial thinking, and respect.

We know that the perfect background for a role doesn't always mean the perfect fit. If this opportunity feels right for you, we encourage you to apply, even if you don't meet every qualification listed.