Operator Success Manager

Operator Success Manager

Remote (United States continental 48) / San Mateo, California, United States

JetInsight's best-in-class quoting and fleet management software helps aircraft charter operators run and grow safer, more efficient, and more profitable businesses. We work with hundreds of operators across the US and are building the world's largest network of on-demand aircraft.

We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor to help new customers implement JetInsight and to achieve ongoing value with the platform.

Your responsibilities will include:

• Onboarding and training charter operators
• Driving adoption and usage of JetInsight's product and managing customer relationships
• Creating business success goals for operators, and proactively tracking metrics and engagement to ensure operators achieve value
• Identify opportunities to drive usage and adoption while working with cross functional teams

You resonate with the following skills, traits, and experience:

• 2+ years of proven success as a CSM or Account Manager ideally in a technology company
• An attitude that gets things done
• A desire to learn and immerse yourself in a new industry to truly understand the customer
• Track record of effective onboarding and long-term relationship management
• Strong problem solving abilities to quickly understand customer's core issues and find creative solutions
• Possess phenomenal communication and presentation skills
• An interest in aviation and/or the travel industry is a plus!