Taxpayer Services Technician/Taxpayer Services Technician, Senior (Public Service Representative)

Job Specifics

The Taxpayer Services Division of the Property Records and Taxpayer Services Department is seeking a customer-focused professional who is well-suited to a collaborative, professional environment with periods of busy customer activity and steady workflow. As part of a supportive and dedicated team, you will play an important role in delivering high-quality service to the public. This position is primarily focused on providing in-person service at the customer counter. Responsibilities include assisting customers with a variety of transactions, such as property tax payment collections and the issuance of birth, death, and marriage records. This includes greeting and assisting customers at the service counter, processing mail-in requests, and ensuring accurate and efficient completion of transactions. The ideal candidate enjoys working directly with the public, provides friendly and respectful service, and is comfortable balancing busy customer service periods with time spent completing other important supporting tasks. Strong attention to detail and a commitment to accuracy are essential, along with the ability to remain organized and effective in a public service environment. In addition to counter service responsibilities, this position supports division operations by completing assigned or self-directed tasks during slower periods, demonstrating flexibility, initiative, and a strong team-oriented mindset.

DESIRABLE EXPERIENCE:

• Experience providing customer service in a public-facing or similar environment involving direct interaction with the public (government experience is helpful but not required)
• Experience handling payments or transactions, including receiving payments, issuing receipts, and balancing a cash drawer or daily transactions
• Experience performing work requiring accuracy in data entry, transaction processing, or review of information for errors
• Experience using computer systems or web-based applications to enter information, process transactions, or retrieve customer records

HOURS / DAYS: This is a 40 hour per week position, with work hours scheduled Monday through Friday between 8:00 a.m. and 4:30 p.m. Additional hours may be required during peak work periods. Work schedules and locations are subject to change based on departmental needs and are not guaranteed.

ANTICIPATED HIRING RATE: $21.53 - $22.79 Hourly (May be hired at the Taxpayer Services Technician, Senior level depending on qualifications)

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Job Summary

Provides customer service; completes financial and legal document research, preparation and processing, and performs general office duties.

Employment Criteria

MINIMUM QUALIFICATIONS: Education and Experience: High School diploma or equivalent. Prior experience with customer service, financial reporting, and database management is preferred.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE:

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals.
• Provide inclusive and equitable service to all members of the community with dignity and respect.
• Demonstrate support for the County's diversity, equity and inclusion program.
• Promotes a culture of continuous quality improvement in the workplace.
• Demonstrates knowledge of, or ability to learn, quality/continuous improvement.
• Uses a computer, calculator, ten-key machine, copier, bar code machine, ten keypad, telephone, fax machine, mail opener, scanner, microfiche machine, printer, and voter equipment.
• Demonstrates knowledge of policies, regulations, statutes, procedures, forms, terminology, and practices associated with supported division.
• Uses equipment required in the division of employment.
• Responds to both written and oral instructions.
• Gathers and analyzes information skillfully.
• Demonstrates accuracy and thoroughness.
• Considerable knowledge of English, spelling, punctuation and mathematics; ability to make work decisions in accordance with the laws and policies of supported division.
• Working ability to make accurate comparisons of verbal and numerical data.
• Working ability to solve problems.

Duties & Responsibilities

1. Respond to customer inquiries for various legal document related processes and services.
2. Make referrals to other departments as necessary.
3. Answer phone call inquiries by providing information or directing calls.
4. Review and process legal documents, applications, and forms for accuracy and completeness.
5. Research, analyze and verify records, reports, applications and other documents.
6. Conduct searches or communicate with representative's other divisions or government agencies.
7. Adheres to statutes, laws, and regulations; clarify interpretations of statutes laws, and regulations.
8. Collects, enters, scans, proofs, edits, corrects and verifies data in computer systems with or without established procedures or computer application.
9. Processes, sorts, checks for accuracy, and files department materials, i.e., forms, reports, licenses, certificates, deeds, applications, orders, vouchers, documents, legal instruments, or other materials in accordance with established routine and policy.
10. Process transactions, collect fees and process overpayments.
11. Collects and records a variety of receipts and disbursements for various funds.
12. Compiles data and calculates various financial statistical reports.
13. Prepares memos, correspondence, forms, statistical data, reports; proofs for accuracy and makes corrections.
14. Processes incoming and outgoing mail.
15. Prepares, maintains and files records.

Performs other duties as assigned.

Essential functions: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, and 15. WORK ENVIRONMENT Work is sedentary (sitting and/or standing_) in nature performed within the Government Center or satellite offices. Lifting requirement of 15 - 20 pounds on an occasional basis. Work may require assisted lifting of equipment up to 80 pounds. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, telephone, copy, cash register, microfiche and fax machine, and bar code machine. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and the level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required by personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.