Technical Support Specialist

Technical Support Specialist Job Summary LCO is a highly regarded hosting and cloud services provider looking for a full-time Technical Support Specialist to join our fast-paced & high-tech work environment. At LCO, we’re focused on providing leading-edge cloud solutions and superior customer support for small and mid-sized businesses. We offer a wide range of benefits and opportunities for advancement, along with a collaborative work environment that promotes interaction and camaraderie among all team members. Job Description / Requirements Provide an exceptional customer support experience for our clients First-level triage and resolution of client support requests via phone, email, and ticketing system Foundational support for Windows and Linux hosted environments, web servers, applications, and end-users Assist in the support and administration of Citrix XenApp/XenDesktop server farm Assist in the support and administration of Veeam backup & disaster recovery solution offerings Assist senior team members with systems administration duties within LCO data centers utilizing our OpenStack management platform Thorough documentation of issues, resolutions, and procedures in ConnectWise Manage Required / Mandatory Skills Ability to use critical thinking and apply to problem-solving skills Exceptional customer service and interpersonal skills are a must Foundational competency with SMTP, DNS, and TCP/IP Foundational knowledge of MS Windows Server and Active Directory Foundational understanding of virtualization concepts (VMware ESX, Hyper-V, or equivalent) Basic LAN/WAN knowledge and troubleshooting capabilities Must be a quick learner with a desire to work in a team-oriented environment Desired / Optional Skills Citrix XenApp/XenDesktop or similar remote compute technologies Linux/Apache/MySQL/PHP exposure PowerShell or other scripting experience a plus Veeam Backup Software cPanel/WHM experience a plus ConnectWise Manage or equivalent PSA/ticketing platform CrowdStrike Falcon EDR AWS and/or Azure competency a plus Qualifications Focus of study in Information Systems is an asset Minimum 2 years in the IT industry; internship and co-op experience considered Excellent written and verbal communication skills Excellent time management skills and proven ability to multi-task competing priorities A sense of urgency for task completion and customer satisfaction are a must Cultural Fit Team members must share our common set of core values: Trust, Expertise, and Vision We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible. We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides. We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here. We believe that happy Employees lead to happy Customers. We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter. We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team. We would love to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Location Royal Oak, MI / Cincinnati, OH Company Liberty Center One – A leading regional cloud infrastructure and datacenter services provider, named to the Inc. 5000 list three consecutive years. 4815 Delemere Ave. Royal Oak, MI 48073 USA Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io #J-18808-Ljbffr