Quality Assurance Engineer

Quality Assurance Engineer IAmazon Robotics Delivery and Packaging Innovation (RDPI) Global Engineering Hardware team is seeking a motivated and detail-oriented Quality Assurance Engineer I to join our Test Engineering team. This team operates in a multi-disciplinary environment of hardware engineers, controls engineers, and test engineers dedicated to advancing sustainable packaging automation and robotics technologies that fulfill millions of customer orders every day. The Quality Assurance Engineer I works closely with cross-functional teams to execute system-level functional verification testing (L1) throughout the product development process (PDP) and product lifecycle. You will be responsible for creating and executing test plans, test cases, and standard operating procedures (SOPs) for system-level verification and validation tests to support new technology and product development programs. This includes executing functional hardware testing, tracking and reporting defects, maintaining requirements traceability, and supporting continuous improvement initiatives. These system-level processes integrate sensors, actuators, mechanisms, controls, computer, electrical, and human interactions to deliver systems that meet and exceed customer, safety, regulatory, and business requirements. This is done through the execution of test plans, documentation of test results, defect tracking and triage, automation of repetitive test tasks, and presenting results, feedback, and recommendations to cross-functional teams and stakeholders.Key job responsibilities:Execute comprehensive test plans for L1 functional system-level verification of packaging automation and robotics technologiesCreate and maintain test cases for straightforward scenarios involving one or more product components and featuresPerform system-level functional testing against defined KPIs and acceptance criteria, ensuring quality is measured quantitatively (not "check the box")Track, document, and triage defects with relevant details; perform initial root cause analysis and escalate appropriatelyMaintain requirements traceability matrices (RTM) to ensure complete test coverage across functional requirementsDevelop and maintain test automation scripts to reduce manual effort and improve test accuracyClearly document test results, procedures, and findings for future generations of testersCollaborate with cross-functional engineers (hardware, software, controls, reliability, operations) and technical program managers throughout the product development processSupport safety certification testing of projects/platformsTravel to Amazon fulfillment centers across North America to execute tests and collect data (50-75% travel required)Participate in defect triage, test planning, scoping, and testing prioritization discussionsTrain new team members on team procedures and test methodologiesMaintain and expand lab infrastructure to accommodate product releases and testing needsA day in the life:As a Quality Assurance Engineer I on the RDPI team, you'll spend your days working hands-on in lab environments and at fulfillment centers across North America, validating packaging, automation, and robotics technologies. You might start your morning executing a functional test plan on a newly deployed packaging system, documenting pass/fail results against defined KPIs. Mid-morning, you could be triaging defects from overnight testing, isolating bugs, and providing detailed reproduction steps to hardware engineers. In the afternoon, you might be writing automation scripts to streamline repetitive data collection tasks, or collaborating with controls engineers to verify safety interlock functionality. You'll document your findings in test reports, communicate results to stakeholders, and help ensure our automation solutions meet customer experience, safety, regulatory, and business requirements before deployment at scale.About the team:Our Hardware Test Engineering team operates in a highly collaborative, multi-disciplinary environment working alongside hardware engineers, software engineers, controls engineers, data scientists, reliability engineers, and operations teams. We focus on rigorous verification and validation of packaging automation systems—from individual components to complete integrated systems—ensuring they meet customer experience, safety, regulatory, and business requirements before deployment. Our work spans the entire product development lifecycle—from early concept validation through continuous improvement of deployed systems across hundreds of fulfillment centers in North America and Europe. Our contributions directly impact Amazon's sustainability goals, operational efficiency, and the customer experience for millions of packages shipped daily.Basic Qualifications:- 2+ years of quality assurance engineering experience- Experience in automation testing- Experience in manual testingPreferred Qualifications:- Experience in API & Mobile testing- Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and controlAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .USA, MA, Westborough - 84,100.00 - 147,200.00 USD annually