Nurse Navigator
Presbyterian Manors of Mid America
Job Description Overall Essential Functions of the Position
- Comprehends and carries out the duties and responsibilities of the position in a professional and ethical manner.
- Builds trust-based relationships with residents, families, referral partners, and staff.
- Communicates clearly, compassionately, and professionally across clinical, operational, and sales functions.
- Utilizes sound clinical judgment in an advisory and educational capacity.
- Supports campus occupancy goals while honoring resident choice and dignity.
- Upholds resident rights, privacy, and confidentiality at all times. Do Essential Duties and Responsibilities
- Serves as a clinical resource by responding to reported concerns or observed changes related to health, safety, function, or cognition after residency has been established
- Builds ongoing relationships with Independent Living residents and families to understand evolving needs and concerns over time.
- Provides education to support awareness of aging-related changes and future planning opportunities without conducting admission assessments or determining eligibility
- Establishes and maintains trusted relationships with Independent Living residents and families to support future transitions to Assisted Living or Memory Care when appropriate.
- Serves as a consistent point of contact for families considering next steps, helping transitions feel familiar, supported, and well-timed
- Partners with Resident Services and Nursing Leadership to support warm handoffs after level-of-care decisions have been made.
- Follows residents' post-transition to reinforce trust and continuity.
- Assumes responsibility for supporting occupancy goals in Assisted Living and Memory Care, in collaboration with the Sales team.
- Serves as a clinical and relational resource for prospective residents and families seeking reassurance about care offerings.
- Builds credibility with families through education, transparency, and ongoing connection rather than transactional selling
- Works collaboratively with Sales to convert appropriate internal and external leads into successful move-ins. External Outreach & Relationship-Based Marketing
- Participates in external outreach activities such as:
- Hospital and referral-source meetings
- Community education events
- Professional networking opportunities
- Serves as a clinical ambassador for the campus, helping external partners understand care offerings and transition support.
- Enhances PMMA's reputation as a trusted life-plan community through presence and expertise.
- Maintains responsibility for defined occupancy and pipeline metrics, aligned with measures previously associated with the Leasing Counselor role, which may include:
- Lead follow-up activity
- Internal pipeline development
- Move-in conversion support for AL and Memory Care
- Census targets as defined by leadership
- Documents interactions and activity in the designated CRM system.
- Participates in regular review of occupancy performance and strategies with leadership.
- Serves as a support resource for families during hospitalization or periods of health change.
- Helps families understand care options and general next-step considerations without determining placement eligibility.
- Strengthens family confidence in remaining within the PMMA continuum.
- Conduct Independent Living admission assessments
- Approve or deny residency
- Independently determine level of care placement
- Provide hands-on nursing care or clinical treatment
- Operate with commission-based sales incentives
- Licensed Practical Nurse (LPN), active and in good standing
- BSN preferred
- Geriatric, hospital, care coordination, or post-acute experience
- Experience working with families through transitions strongly preferred
- Strong relationship-building and communication skills
- Comfort working in both clinical and sales-support environments
- Organized, metrics-aware, and collaborative
- Strengthens Assisted Living and Memory Care occupancy Skills & Abilities:
- Strong relationship-building and communication skills
- Comfort working in both clinical and sales-support environments
- Ability to balance mission-driven care with occupancy accountability
- Organized, metrics-aware, and collaborative
- Strengthens Assisted Living and Memory Care occupancy
- Creates a trusted internal pipeline from Independent Living
- Improves conversion through relationships rather than pressure
- Enhances family confidence and satisfaction
- Protects Independent Living regulatory boundaries
- Aligns clinical guidance with long-term campus
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Vacancy posted 1 day ago
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