Care Coordinator

Overview We’re Tend — Dental Done Differently. Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that’s human, personalized, and exceptional from start to finish. Since launching in 2019, we’ve delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we’re just getting started. Whether you’re delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them. We’re growing fast — and we’re looking for values-driven, mission-aligned talent to grow with us. Schedule: Full-time | 4 days/week + 2 Saturdays/month At Tend, our Care Coordinators are at the heart of everything we do. You’re the first smile our members see when they walk through the door, and the steady hand that guides them through every step of their visit — from check-in to treatment to payment and follow-up. This is a dynamic, people-first role that blends hospitality, clinical coordination, and financial guidance. You’ll partner with our dental team to deliver personalized, seamless experiences and help our patients feel confident in their care. Whether you’re presenting a treatment plan or answering a coverage question, you’re there to make it all feel clear, approachable, and easy. If you’re passionate about service, love building trust, and thrive in fast-paced environments where every detail matters — this role is for you. What You’ll Do: Be the warm and welcoming face of the studio from the moment a patient arrives Own the full check-in and check-out process with professionalism and kindness Partner with the Studio Manager to support daily operations — from opening/closing duties to schedule coordination Present treatment plans with clarity and confidence, ensuring patients understand their options and feel empowered to move forward Guide financial conversations — from insurance breakdowns to patient responsibility and payment solutions Use sound judgment and Tend tools to resolve patient concerns in real time Collaborate with dentists, hygienists, and clinical support teams to deliver a cohesive experience Participate in daily huddles to align on same-day treatments, scheduling needs, and member satisfaction goals Keep patient information organized and updated, helping the team stay one step ahead Coordinate referrals and follow-ups with other Tend studios or specialists Maintain a tidy, safe, and compliant studio environment Support studio goals by preparing for upcoming schedules and case completions Respond to inquiries with accuracy and warmth — no matter how big or small the question Contribute to a team culture that’s positive, respectful, and always patient-first What You Have: 1–2 years of experience in healthcare (dental experience strongly preferred) Comfortable discussing procedures, timelines, and insurance coverage with patients Confident in presenting treatment plans and securing case acceptance Experience with Dentrix or similar dental software is a plus Knowledge of insurance claims, benefits coordination, and billing practices Highly organized, detail-oriented, and polished in presentation A calm, clear communicator — both written and verbal Team-oriented, adaptable, and thrives in a fast-paced environment Self-starter with a strong sense of ownership and follow-through Passion for delivering thoughtful, human-centered service What We Offer: Compensation: Competitive pay and opportunity to grow Health Benefits: Medical, dental, vision, and telemedicine options — with Tend covering a significant portion of premiums Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included Financial Benefits: 401(k) with company match, HSA/FSA options Paid Time Off: Generous PTO that grows with your tenure + paid holidays Extra Coverage: Company-paid life and disability insurance, with voluntary add-ons like accident and critical illness protection Resources: Access to our Employee Assistance Program and additional discounts Join us in creating a modern dental experience where people look forward to going to the dentist — and where you’ll feel proud of the work you do every day. Pay Range: $20 — $28 USD The Tend Difference The highest standard of care, anywhere. At Tend, you’ll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that’s not only top-tier — it’s unforgettable. With access to advanced technology and thoughtfully designed studios, you’ll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering. A top-tier clinical team who puts patients first. We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what’s right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors. Innovate Dentistry. Tend to Others. Grow Together. Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you’re clinical or corporate, you’ll be part of something meaningful — and surrounded by people who care. Tend is an Equal Opportunity Employer. We’re committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here. #J-18808-Ljbffr