Sr Process Engineer - IT Production Support

System One

Job Description

Job Title: Sr Process Engineer – IT Production Support Location: Columbia, Maryland Type: Contract To Hire Compensation: $53/hr W-2 Work Model: Hybrid – onsite 2 to 3 times a month Hours: 40.0

Responsibilities

Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.
Monitor applications using tools like Dynatrace and Jenkins for system health and performance.
Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
Provide Tier 1/L1 support for production applications and tenant systems.
Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure.
Conduct root cause analysis (RCA) and identify recurring incident patterns.
Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce).
Collaborate with development, QA, and infrastructure teams for issue resolution.
Analyze and process EDI 837/835 healthcare claims and XML files.
Investigate claim errors (e.g., 999 rejections) and ensure data integrity.
Write and execute complex SQL queries across multi-database (Oracle) environments.
Develop and maintain SOPs, runbooks, and system documentation.
Document monitoring design, workflows, and support processes.
Contribute to continuous improvement initiatives and operational efficiency.

Requirements

BS in computer science, IT, or related field
5–7+ years of experience in IT production support or operations
Experience with CA-7 job scheduling and batch processing
Strong analytical, troubleshooting, and problem-solving skills
Proficiency in SQL and Oracle databases
Experience with incident management processes and tools
Mainframe: COBOL, JCL, CA7
Scripting: Python, Groovy (Jenkins pipelines)
Monitoring Tools: Dynatrace, Jenkins, Prometheus
Databases: Oracle, SQL, Snowflakes
EDI: 837/835 transactions, XML processing
Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems
BS degree required

Preferred Qualifications

Knowledge of Claims Adjudication processes (Healthcare domain)
Experience with EDI transaction standards and healthcare claims systems
Exposure to object-oriented programming languages
Experience working with Blue Cross Blue Shield (BCBS) or similar plans

Work Environment Fast-paced, production-critical IT environment Require on-call support or extended hours during production incidents.

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Vacancy posted 23 days ago

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