Director of Operations
Palermo Rhodes
Job Description
Job Description
Director of Operations
Our client, a fast-growing freight brokerage, is hiring a Director of Operations to lead and build out its Operations department. This is not a keep-the-lights-on job. You'll build the systems, coach the people, and fix problems before they reach customers, so the department keeps up as the company grows.
The role
You'll lead the entire Operations department: Operations Reps, Operations Customer Success Managers, and Carrier Safety & Compliance. You own day-to-day execution, sit in Leadership Team meetings, and work closely with Sales.
What you'll do
Team
- Lead, coach, and grow the Ops team. Hire, onboard, and run one-on-ones and reviews.
- Set clear expectations and hold people to them, including tough personnel calls when needed.
Daily operations
- Oversee freight operations across every customer account.
- Find bottlenecks and fix them for good. Standardize workflows and write SOPs that scale.
- Track department KPIs and act on trends early.
Sales and customers
- Be the bridge between Sales and Ops.
- Tighten customer onboarding and account handoffs so expectations are clear and delivered.
- Partner with Sales leadership to solve customer problems.
Carriers and compliance
- Watch carrier capacity across key markets and lanes, and flag market shifts before they hit customers.
- Support carrier development.
- Back the Carrier Safety & Compliance Manager, keep the carrier vetting SOP followed, and review audits and compliance reporting.
Leadership
- Present Ops KPIs, wins, problems, and plans to the Leadership Team.
- Help set annual operational goals and priorities.
What you bring
- 5+ years in freight brokerage operations
- 3+ years leading people, including brokerage ops teams
- A track record of building systems that made an operation run better
- Strong knowledge of carrier procurement and capacity management
- TMS experience, plus familiarity with Highway, Descartes, DAT, Truckstop, and similar tools
- Strong coach and communicator who can handle conflict and hard decisions
- Organized, analytical, and built for a fast-moving, growing company
Nice to have
- Led a team of 10+
- Built SOPs, KPIs, and operational reporting from scratch
- Working knowledge of carrier compliance, safety, and transportation regulations
What success looks like in 12 months
- An Ops department with clear structure and real accountability
- Sales and Ops working as one team
- Standardized processes and measurable efficiency gains
- KPI dashboards and reporting in place
- Consistent customer service on every account
- Future leaders developing inside the team
Compensation and benefits
- Competitive base salary
- Health benefits
- Paid time off
- 401(k)
- Professional development
I
f you like developing people, fixing broken processes, and building something that lasts, we'd like to talk.
Vacancy posted 3 days ago
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