Director of Operations

Job Description

Job Description

Director of Operations

Our client, a fast-growing freight brokerage, is hiring a Director of Operations to lead and build out its Operations department. This is not a keep-the-lights-on job. You'll build the systems, coach the people, and fix problems before they reach customers, so the department keeps up as the company grows.

The role

You'll lead the entire Operations department: Operations Reps, Operations Customer Success Managers, and Carrier Safety & Compliance. You own day-to-day execution, sit in Leadership Team meetings, and work closely with Sales.

What you'll do

Team

• Lead, coach, and grow the Ops team. Hire, onboard, and run one-on-ones and reviews.
• Set clear expectations and hold people to them, including tough personnel calls when needed.

Daily operations

• Oversee freight operations across every customer account.
• Find bottlenecks and fix them for good. Standardize workflows and write SOPs that scale.
• Track department KPIs and act on trends early.

Sales and customers

• Be the bridge between Sales and Ops.
• Tighten customer onboarding and account handoffs so expectations are clear and delivered.
• Partner with Sales leadership to solve customer problems.

Carriers and compliance

• Watch carrier capacity across key markets and lanes, and flag market shifts before they hit customers.
• Support carrier development.
• Back the Carrier Safety & Compliance Manager, keep the carrier vetting SOP followed, and review audits and compliance reporting.

Leadership

• Present Ops KPIs, wins, problems, and plans to the Leadership Team.
• Help set annual operational goals and priorities.

What you bring

• 5+ years in freight brokerage operations
• 3+ years leading people, including brokerage ops teams
• A track record of building systems that made an operation run better
• Strong knowledge of carrier procurement and capacity management
• TMS experience, plus familiarity with Highway, Descartes, DAT, Truckstop, and similar tools
• Strong coach and communicator who can handle conflict and hard decisions
• Organized, analytical, and built for a fast-moving, growing company

Nice to have

• Led a team of 10+
• Built SOPs, KPIs, and operational reporting from scratch
• Working knowledge of carrier compliance, safety, and transportation regulations

What success looks like in 12 months

• An Ops department with clear structure and real accountability
• Sales and Ops working as one team
• Standardized processes and measurable efficiency gains
• KPI dashboards and reporting in place
• Consistent customer service on every account
• Future leaders developing inside the team

Compensation and benefits

• Competitive base salary
• Health benefits
• Paid time off
• 401(k)
• Professional development

I

f you like developing people, fixing broken processes, and building something that lasts, we'd like to talk.