Energy Manager - Customer Advisor (Open Blue)

Who we are: Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!What We Offer:Competitive salaryPaid vacation/holidays/sick timeComprehensive benefits package including 401K, medical, dental, and vision care.On-the-job/cross-training opportunitiesEncouraging and collaborative team environmentDedication to safety through our Zero Harm policyAbout the jobAt Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent. We are passionate about improving the way the world lives, works, and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. We offer you a highly innovative and promising industry in an international environment. In this role you are given the responsibility to shape our common future business.What You Will DoOpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls’ 140 years of building expertise with cutting-edge technology. We are seeking an OpenBlue Customer Advisor to partner with customers to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle. This is a great opportunity for someone who likes a challenge, is comfortable with a start-up environment in a large company, and open to growing the position as we grow as our business.How You Will Do ItResponsible for end-to-end delivery of customer value for OpenBlue solutionsCustomer Onboarding Participate in customer kick-off and key deployment milestone callsUnderstand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challengesTrain end users on the OpenBlue customer value framework and success metrics to be measuredShare product training resources and technical support processesValidate the completion of scope as per contract and customer needsProvide customers with a guided product tour after deliveryAdoption Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partnersMonitor product usage analytics and provide feedback to customers.Establish 30-60-90 day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creationAdvocacy (Build trust / transparency) Review any open issues / technical support tickets with customersProvide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as neededMonitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closedParticipate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers.Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customersRetention and GrowthEnsure we are meeting customers’ definition of successIdentify other opportunities to provide valueDrive new business growth by earning favorable customer referencesWhat we look forRequiredBachelor's degree in engineering, business, or a related field.Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance servicesHands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilitiesExperience delivering user training, product demonstrations, and addressing operational questions to drive end resultsExcellent communication skills, both written and verbal, to work with customers or partners across operational and senior levelsStrong track record in customer relationship management with enterprise customers, supported by endorsements from references, in roles such as Customer Success Manager, Account Manager, Project Manager, Performance Assurance Engineer, and/or Technical SalesExtremely organized project management skills to manage multiple customers in your portfolio, maintaining detailed notes and action plansDemonstrated ability to lead within a matrix organization, effectively coordinating across teams and mobilizing resources.Enjoys learning new things in a self-directed fashion, consistently building new skills, knowledge, and expertise in a fast-changing environment with minimal formal trainingExperience driving process improvements to enhance customer satisfactionCandidates must already have a work authorization that would permit them to work for Johnson Controls in the UK.PreferredCertified Energy Manager (CEM) certification (Association of Energy Engineers); Association of Energy Engineers (AEE) Certified Measurement & Verification Professional (CMVP) certification or EVO Performance Measurement and Verification Analyst (PMVA) or Performance Measurement and Verification Expert (PMVE) certification Experience with smart building software and/or energy management systemsThis role may include up to 10% travel.SALARY RANGE: $120,000 - $155,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.SummaryLocation: Tampa-Florida-United States of AmericaType: Full time