Care Professional (CNA) - Quality Assurance and Staffing Support

Care Professional (CNA) - Quality Assurance and Staffing Support

The Care Professional – Quality Assurance & Staffing Support is responsible for ensuring the consistent delivery of high-quality care services by monitoring and supporting home care aides in the field. This role includes performing quality assurance visits, verifying compliance with agency standards, and ensuring aides follow client-specific care plans. The position also requires shift coverage in cases of caregiver callouts or no-shows and supporting agency operations such as referral follow-up, recruitment initiatives, and community outreach.

Job Responsibilities

• Conduct regular (every 30 days) field visits to ensure aides arrive on time, are dressed appropriately, and adhere to agency standards.
• Monitor caregivers for proper clock-in/out procedures and documentation compliance.
• Ensure caregivers follow each client's care plan as directed.
• Report and document any policy violations or service concerns and follow through on corrective actions.
• Maintain professional communication with referral sources including Veterans Affairs (VA), Medicaid Case Managers, hospitals, and other healthcare partners.
• Assist with follow-up on referrals and ensure timely coordination of care.
• Represent the agency in a professional manner during all communications and interactions.
• Participate in recruitment efforts by attending job fairs, conducting initial interviews, or presenting the agency at hiring events.
• Assist with attending or organizing marketing and community engagement events to promote agency services and strengthen community relationships.
• Be available to cover caregiver shifts in the event of no-shows or callouts to maintain uninterrupted client care.
• Support onboarding of new caregivers by mentoring or shadowing in the field as needed.

Qualifications | Experience | Education

• High School Diploma or equivalent; CNA, HHA, or PCA certification preferred.
• Minimum 1 year of experience in home care or healthcare environment.
• Strong understanding of caregiving standards, compliance, and client service plans.
• Excellent communication, time management, and organizational skills.
• Ability to work independently in the field and respond promptly to operational needs.
• Reliable transportation and valid driver's license required.
• Flexibility to work varying hours, including evenings or weekends as needed.
• Familiarity with electronic visit verification (EVV) system
• Experience interacting with referral agencies such as the VA or Medicaid programs

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.