Receptionist - State Farm Agent Team Member

Benefits 401(k) Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Director of First Impressions (Front Office Leader) This is NOT just a “front desk” job. This is the front line of our mission - the person who determines whether a customer trusts us, stays with us, and ultimately allows us to change their life. Who We Are We are a high-performing State Farm agency focused on changing lives through our sales process, developing people through mentorship, and serving our community with excellence. We don’t just sell insurance - we help people understand risk and make better decisions for their future. The Role As our Director of First Impressions, you are the first voice people hear, the first face people see, the tone setter for the entire customer experience. You are responsible for turning every interaction into Trust, Confidence, and Opportunity. Core Responsibilities Customer Experience Excellence Greet every customer with energy, professionalism, and warmth Create a “wow” first impression in person and on the phone Ensure every customer feels known, valued, and cared for Call Management & Opportunity Creation Answer inbound calls with confidence and control Route calls effectively to the right team member Identify opportunities for: Reviews Appointments Coverage conversations Office Environment Leadership Maintain a clean, professional, welcoming office Ensure lobby reflects our brand and standards Coordinate hospitality (coffee, water, materials, etc.) Team Support & Culture Contribution Assist team with administrative flow Support daily team meeting readiness What Success Looks Like This is not vague. You will be measured. Call answer rate & quality Customer satisfaction feedback Office readiness / professionalism Contribution to team culture Core Values Stewardship – You take ownership Integrity – You do what’s right, always Achievement – You want to win Constant Growth – You get better every day What We’re Looking For High energy and positive attitude Strong communication skills Ability to stay organized under pressure Coachable mindset Why This Role Matters You are the first domino. If you win: Customers stay Referrals increase Sales improve The team wins Growth Path This role is a launchpad. High performers can grow into a fully licensed team member which includes: Customer Care Representatives, Sales Representatives, Leadership track. #J-18808-Ljbffr Ocalaautoinsurance