Software Support Engineer
Jobtailor
Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot software issues. Collaborate with the development team to resolve complex issues. Document and track customer issues and problems. Assist in the creation of support documentation and knowledge base articles. Conduct training sessions for customers on software usage. Travel approximately 5% of the time to different customer locations and Dematic locations in the United States. Participate in an on-call rotation during non-business hours. Requirements Bachelor's Degree (Computer Science, Software Engineering, or related field) Proven experience in software support or a similar role Strong problem solving skills and attention to detail Excellent communication skills, both written and verbal Experience with Oracle / MS SQL databases Experience with Windows operating systems Material handling experience Experience with Java, C, C#, or Python Customer Service experience #J-18808-Ljbffr
Vacancy posted 1 day ago
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