Information Technology Support Specialist
Cornerstone Detention Products
Job Description
Job Description
We are seeking an experienced and skilled Information Technology Support Specialist to join our team. In this role, you will be responsible for assisting with day-to-day operations and providing efficient technical support services under the guidance of the Information Technology Manager. Responsibilities:
- Provide support and assistance to computer system users, addressing their technical needs
- Track all instances of support using IT ticketing and tracking software
- Collaborate with the IT Manager to identify security threats, violations, and potential updates or changes in processes
- Oversee the organization's data and internal information, including maintaining, backing up, and securing databases
- Determine when to update virus protection systems, and facilitate or perform needed updates
Requirements:
- Associate's degree with related coursework preferred; high school diploma or equivalent required
- Valid driver's license
- Minimum of 5 years of experience in Information Technology, with industry certifications
- Excellent verbal and written communication skills
- Proficient in the latest IT systems and management technologies
- Ability to multitask, problem-solve, and organize tasks effectively
- Strong interpersonal skills and a thorough understanding of IT and its practical applications
- Physical ability to sit for extended periods, lift up to 15 lbs, and travel as needed
- Mental ability to communicate effectively in English, both verbally and in writing
- Availability to work extended hours or longer workweeks as needed
Preferred Qualifications:
- Bachelor's degree in Computer Science
- 10 years of experience in Information Technology, with industry certifications
Benefits:
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
- Dynamic and supportive work environment
If you're a skilled IT professional looking to grow your career in a collaborative and innovative environment, we'd love to hear from you.
Vacancy posted 27 days ago
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