Voucher Training and Compliance Specialist

Voucher Training and Compliance Specialist

Category: Administration

Main location: United States, Florida, Tampa

Alternate Location(s): United States, Ohio, Columbus

United States, Ohio, Cleveland

Position ID: J0426-2504

Employment Type: Full Time

U.S. - Finding purpose at CGI (

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Position Description:

Join us as a Voucher Training & Compliance Specialist!

Are you a natural coach, a strong communicator, and someone who loves helping others succeed? This role puts you at the heart of a collaborative, mission-driven team where your training expertise and problem-solving skills make a real impact.

You'll design and deliver engaging training, support partner development, create new learning content, and help shape processes that keep operations running smoothly and accurately. Every day brings opportunities to learn, lead, and grow.

Why you'll love this role:

. Meaningful, high-impact work that supports housing program operations

. A supportive team culture that values mentorship, collaboration, and continuous improvement

. Opportunities to create new training, influence processes, and develop expertise

. A professional, stable work environment with strong cross-team partnerships

. Room to grow your career in training, compliance, operations, or leadership

If you enjoy variety, creativity, and making a difference through training and development, this is a place where your skills shine-and where your voice truly matters.

Ready to grow with us? Apply today!

This position is located in Tampa, FL or Cleveland or Columbus, OH.

Your future duties and responsibilities:

The Voucher Training and Compliance Specialist develops and delivers training to new and existing CGI PBCA team partners on all processes related to Voucher Processing. This role creates training materials, supports partner mentoring and development activities, coordinates workshops, maintains vouchering documentation and eLearning content, and ensures all materials reflect current HUD requirements, policies, procedures, and software updates. The Specialist also creates new training as policies, procedures, and system enhancements evolve. Under the direction of the Voucher Training and Compliance Manager, the Specialist is responsible for carrying out training functions for assigned jurisdictions and developing voucher-related training materials aligned with CGI partner roles and expectations.

Responsibilities include:

. Creating new trainings as policies, procedures, system features, or HUD guidance evolve

. Supporting mentoring and development activities for new and existing partners

. Delivering in-person trainings and workshops as needed, providing a professional, engaging, and supportive learning environment for team partners

. Conducting virtual trainings and meetings on camera as required, maintaining a professional and engaging presence in all live sessions

. Updating procedural manuals in response to major policy, procedure, or vouchering software changes

. Updating voucher training PowerPoints to ensure current processes are included in new hire training

. Maintaining written documentation of training materials, class rosters, evaluations, and assessment results

. Updating and monitoring tracking databases to support reporting and ensure ISO 9001 compliance

. Collaborating with the Voucher Training and Compliance Manager and Business Operations Analyst on testing and development of system enhancements

. Reporting issues related to timely voucher processing

. Maintaining strong working relationships with Operations Managers, Finance Managers, Quality Assurance, and Business Analysts to ensure accurate and timely task completion

. Supporting new business initiatives as opportunities arise

. Developing expertise in voucher concepts and processing and serving as a resource for internal and external stakeholders

. Assisting with PBCA invoice tasks as needed

. Serving as a point of contact for assigned jurisdictions regarding voucher processing questions and guidance

. Working with Financial Analysts, Operations Staff, and Business Analysts to ensure accurate interpretation and implementation of HUD regulations, guidelines, handbooks, and notices

. Identifying procedural and system related risks and notifying appropriate departments

. Maintaining effective communication and responsiveness with CGI personnel

. Assisting with vouchering workshops and presenting topics based on trends from training, work order requests, and voucher denials

. Participating in PBCA testing and system migration teams

. Working with PBCA partners to resolve voucher discrepancies and transmission issues

Required qualifications to be successful in this role:

Technical Skills:

. Proficiency with Microsoft PowerPoint and Microsoft Office Suite

. Adobe Captivate experience preferred

. Information systems knowledge

. Accounting and record-keeping skills

. Strong professional and analytical skills

Core Competencies:

. Ability to coach, mentor, review, and evaluate operations staff

. Ability to write assessments and evaluations for new and existing team partners

. Ability to support partner development through ongoing guidance, skill-building, and training follow-up

. Ability to prepare instructional materials, and present information effectively in both group and one-on-one settings

. Ability to interpret guidance and regulations-even with limited prior subject knowledge-and translate them into accurate policies, procedures, and training materials

. Strong attention to detail and accuracy in preparing operations manuals, training materials, and eLearning modules.

Desired qualifications/non-essential skills required:

. Section 8 Housing program expertise

. HUD Occupancy Certification

. Tenant Rental Assistance Certification System (TRACS) knowledge

. Time Management Skills

. Written and Oral Communication Skills

. Adaptability

. Problem-solving Skills

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $35,200.00 - $77,400.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

. Learning opportunities and tuition assistance

. Wellness and Well-being programs

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What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.