Lead Engineer, CSRE

Job Summary JOB DESCRIPTION - LEAD ENGINEER - CSRE PLATFORM ENABLEMENT Location: Florida, Arizona, Texas, Virginia, US Division: Ticketmaster NA Line Manager: Principal Platform Engineer, CSRE Contract Terms: Permanent, 40 hours per week Team Overview As part of the Platform Enablement team, we partner with engineering teams throughout Ticketmaster to improve how systems are built, observed, deployed, and operated. We deliver work that combines hands‑on engineering with capability building so teams can sustain improvements independently. Our remit is to raise the standard of resilience and operational practice across Ticketmaster and help teams get more value out of the development platform they already depend on. Responsibilities Help engineering teams get more out of the developer platform by locating where they are stuck or under‑using resources and working with them to fix problems. Coach teams on resilience and operational practice, including SLOs, error budgets, alerting philosophy, and production readiness, in the context of their own services. Build self‑service workflows, templates, components, and documentation so common problems stop being tickets and start being solved by the platform. Improve observability and logging use by raising signal quality, tightening alerts, and helping teams build dashboards that answer the questions they actually ask during incidents. Help teams improve their CI/CD and safely shorten the path from commit to production. Support teams adopting LLM and AI‑assisted workflows in their daily engineering work, sharing patterns that work and building organizational skill as the landscape changes. Pair with teams on resilience‑focused design and code reviews, guiding them toward simpler, safer architectures. Support incident analyses with engineering teams, focusing on reducing the impact of contributing factors and implementing durable fixes. Mentor engineers through pairing, reviews, and coaching. Provide actionable feedback to the CSRE Platform to improve our products and integrations. Improve Enablement’s own procedures and operating practices based on lessons learned. Qualifications Deep practical understanding of SRE principles, including building SLIs and SLOs and managing error budgets. Ability to lead cross‑team technical work and influence with situational authority. Strong experience designing and troubleshooting distributed systems with cross‑service failure modes. Experience improving observability and alerting in production, including signal quality and useful dashboards. Comfortable working with systems running in on‑premises data centers. Strong cloud‑native experience, including governance and cost trade‑offs. Ability to design resilience and operational automation and tooling that is reusable and adopted by multiple teams. Experience with production readiness and resilience practices, including DR validation and controlled testing. Strong software engineering fundamentals with the ability to deliver and review high‑quality changes in enterprise codebases. Strong incident analysis skills focused on contributing factors and impact reduction. Experience working with LLM and AI‑assisted tooling for engineering work, with judgment about where it helps and where it does not. Excellent written and verbal communication, including clear procedures, useful design docs, and exec‑ready summaries. Behavioural Expectations Lead with service and humility, creating momentum without leaning on authority. Default to curiosity, asking how a team got where they are before prescribing a solution. Hold a point of view and explain why, while being ready to adopt a better idea from platform leadership. Persuade with evidence and empathy, adapting messages for engineers, product, and senior stakeholders. Mentor deliberately, helping others grow as engineers and supporters of other engineers. Give direct feedback with respect and protect psychological safety while raising the bar. Remain patient in a complex organization, keeping work moving when dependencies are slow. Turn messy inputs into clear next steps without needing every detail resolved first. Prefer simple mechanisms that scale over bespoke fixes that only a single engineer can maintain. Work sustainably and design systems that do not require heroics to keep running. Take pride in documentation and decisions that let teams sustain the work. Remain adaptable, switching between hands‑on debugging, engineering, customer support, and planning as needed. Benefits & Perks Health: Medical, vision, dental and mental health benefits for you and your family, including a health care concierge and flexible or health savings accounts. Yourself: Free concert tickets, generous paid time off (including holidays, sick time and personal days). Wealth: 401(k) program with company match and stock reimbursement program. Family: New parent programs including caregiver leave, fertility, adoption, foster, or surrogacy support. Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment. Others: Volunteer time off, crowdfunding match. Equal Employment Opportunity Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law. Qualified applicants with criminal histories will be considered in a manner consistent with fair‑chance ordinances and similar laws. Reasonable accommodations for disabilities and religious needs will be provided following legal obligations. #J-18808-Ljbffr Live Nation Worldwide, Inc.