Field Service Representative - UAV Systems

Field Service Representative – UAV Systems

Location: Springfield, OH

Work Arrangement: 100% On-site, with travel

Position Summary:

The Field Service Representative – UAV Systems is responsible for the maintenance, configuration, and operational readiness of Ground Control Station (GCS) systems and associated networks. This role serves as the technical lead for GCS infrastructure, ensuring reliable LOS and BLOS communications while supporting engineering and customer-driven requirements. The position requires strong technical leadership, hands-on troubleshooting, and the ability to support both fielded and stateside operations.

Required Duties and Responsibilities:

• Maintain, configure, and support Ground Control Station (GCS) hardware and software systems.
• Manage and maintain GCS network infrastructure, including switches, routers, firewalls, and servers.
• Ensure reliable operation of LOS and BLOS communication links (SATCOM, RF, and IP-based links).
• Perform system updates, upgrades, and configuration changes in accordance with program and customer requirements.
• Serve as the technical lead and subject matter expert for GCS and network-related issues.
• Provide technical guidance and support to engineers, FSRs, and operational teams based on customer requirements.
• Support system integration, testing, and validation activities.
• Troubleshoot and resolve complex GCS and network issues during operations and deployments.

Required Skills/Qualifications:

• Demonstrated experience supporting GCS systems, network infrastructure, or mission-critical control systems.
• Strong understanding of IP networking (Layer 1–3), including VLANs, routing, and network troubleshooting.
• Experience supporting LOS and BLOS communications systems.
• Ability to work independently while serving as a technical lead.
• Strong written and verbal communication skills in customer-facing environments.
• CompTIA Security+ certification (required).

Preferred Skills/Qualifications:

• Experience supporting aviation, UAS, or defense-related programs.
• Familiarity with SATCOM systems and RF networking concepts.
• Experience supporting deployed or operational environments.
• CompTIA Network+ certification (preferred).
• Additional relevant networking or security certifications (e.g., CCNA).

Education:

• Required: Associate degree in Information Technology, Networking, Electronics, or related field OR equivalent military/industry experience.
• Preferred: Bachelor's degree in Computer Science, Network Engineering, or related discipline.
• Relevant certifications may substitute for formal education requirements.

Clearance Level Required:

Secret

Travel Required:

Approximately 25% travel, including CONUS and occasional OCONUS support.

Working Conditions:

The diversity of work conditions may range from an environment where there is little or no physical discomfort, such as a general office environment, to warehouse and other facilities.

• Work may be performed in office, lab, and field environments.
• Must be able to work in outdoor or austere conditions during deployments.
• Occasional extended hours or weekend work to support mission requirements

Work performed may be in a harsh climate and often in hazardous situations. While performing the duties of this position, one may regularly be exposed to extreme and austere desert or other environments.

Physical Demands:

• Must have the ability to stoop, stand, climb, and lift a minimum of 35-50 lbs.
• Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine.
• Involves movement between departments, floors, and worksites to facilitate work.

Work Authorization Requirement:

Candidates must be legally authorized to work in the United States on a full-time basis without the need for current or future employment visa sponsorship.

Salary:

$52.00 - $56.00 hourly Salary depends on relevant work experience, education, training, essential skills, and/or other factors such as specialized or high-demand professions. In addition to the annual salary, the position will be eligible for an annual bonus. The pay range for this job level is a general guideline only and not a guarantee of salary or annual bonus.

Benefits:

Our benefits are DZYNEed for your overall health and financial wellness. DZYNE offers a comprehensive healthcare benefits package. Base dental, vision, life, accident, disability, and other core benefits are fully covered by DZYNE. DZYNE provides paid time off and paid holidays. Additionally, DZYNE offers a 401 (k) plan with an employer match and immediate vesting.

DZYNE Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status. In addition to federal law requirements, DZYNE Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which our company has facilities. This policy applies to all terms and conditions of employment.