Assistant Valet Parking Manager

Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable — giving us back our most valuable asset, time. Responsibilities Position: Assistant Manager Location: Miami Beach, FL Pay Rate: $16.00.00/hr A minimum of two years of experience in the valet parking industry is required. Experience in hotels, guest services, and assistant managerial roles is a big plus. The ideal candidate must be fluent in English; bilingualism (Spanish) is preferred. As our newest team member, you will assist in overseeing all aspects of valet parking operations and guest services. Some Duties Include Ensure all associates greet and assist hotel guests and visitors in a professional and courteous manner. Oversee parking services and rates. Plan events as they relate to the Valet Parking Department. Anticipate the impact of all events on property parking operation. Ensure client satisfaction through relationship building and meeting client requests. Assist the Valet Parking Manager with account management. Essential Duties And Responsibilities Ensure proper functioning and operation of the valet parking facility and make policy decisions as approved by SP+ Hospitality. Possess working knowledge of the Standard Operating Procedures for all levels of the parking operation. Ensure all SOPs are carried out by valet parking associates under your management. Run all high‑level decisions regarding associates, clients, operations, and guests through the Valet Parking Manager for approval. Demonstrate aggressive hospitality skills to portray professionalism and ensure total guest and client satisfaction. Closely monitor the status of the parking operation, including associate issues, operations issues, guest issues, loss prevention issues, and corporate office requirements. Assist the Valet Parking Manager in maintaining sufficient staffing, training, and coaching. Maintain and exercise the culture and philosophy of SP+ Hospitality at all times. Notes This job posting does not include the full range of functions and duties of the position. Associates will be required to perform any other job‑related duties as assigned by their supervisor, including the corporate office. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request. Please note that the title for this position in our payroll system is Assistant Facility Manager. Qualifications Essential Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. Availability to work all shifts and/or weekends required. Must be punctual when scheduled to work and have excellent attendance. Education / Experience Required: High School education or GED. Prior guest service and hotel experience is a PLUS. At least 2+ years in the Valet Parking Industry is a MUST. License Requirement: Employee must have and maintain a valid state driver’s license with a current address and acceptable driving record. Ability to drive a manual transmission vehicle is a plus. Appearance: Associates will be required to maintain a neat and clean appearance and be in complete uniform at all times. They must follow all guidelines in the Associate Handbook concerning standards of appearance, hygiene, grooming, and dress. Language Skills: Must read and write English exceptionally well. Able to communicate effectively with clients, associates, passengers, drivers, and co‑workers on all socio‑economic levels. Must be able to read, comprehend, and write simple and complex instructions and correspondence. Reasoning Ability: Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form, make sound judgments, educate others about policies and procedures, and enforce them. Ability to apply patience when communicating in difficult situations. Other Skills and Abilities: Ability to carry out assigned tasks and duties completely and effectively, work with minimal supervision, and demonstrate fair and impartial judgment. Desirable Qualifications Advanced Google or Microsoft software proficiency. Valet Parking Software working experience. Hotel management experience. 4+ years’ service‑related management experience. Proven ability to manage a team. Communication in other languages; Spanish preferred. Previous guest relations training. Previous formal parking or hotel management training. College degree in hotel, hospitality, restaurant, or retail. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to handle cash and equipment; talk and listen; reach and sign with hands and arms. Occasionally, the associate must sit, climb, or balance. Associates work in and around potentially dangerous traffic situations and must be safety conscious. Exposure to outside weather conditions, high noise and/or fumes from vehicles is frequent. Associates are expected to lift/move up to 75 lbs. Equal Employment Opportunity Statement SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to this email address: View email address on click.appcast.io. Right to Work and Automated Employment Decision Tool (AEDT) SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact View email address on click.appcast.io. We are here to assist you. 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