Supervisor Housekeeping

Join Our Team at Magnolia Hotel St. Louis!

Are you a passionate hospitality professional who takes pride in creating exceptional guest experiences? Join the Magnolia Hotel St. Louis team as our Housekeeping Supervisor and lead a team dedicated to delivering beautiful, comfortable, and memorable stays for every guest. If you're a natural leader with an eye for detail and a passion for hospitality, we want to meet you! This position will supervise, train, and inspect the performance of assigned Housekeeping staff ensuring that all procedures are completed to the established standards. This person will assist where necessary to ensure optimum service to guests.

Responsibilities

Team Leadership

• Supervise, coach, and support Room Attendants, Public Area Attendants, Housepersons, and other housekeeping team members.
• Conduct daily departmental briefings and communicate assignments, priorities, hotel activities, and operational updates.
• Monitor employee attendance, punctuality, productivity, and performance.
• Provide training and coaching to employees on proper housekeeping procedures and hotel standards.
• Recognize strong performance and address performance concerns promptly and professionally.
• Assist with scheduling and staffing needs based on hotel occupancy and business levels.

Guest Room & Public Area Operations

• Inspect guest rooms, corridors, public areas, and back-of-house areas to ensure cleanliness and proper presentation.
• Ensure rooms are cleaned according to Magnolia Hotel and Marriott brand standards.
• Conduct quality inspections before rooms are released for sale when applicable.
• Follow up on guest requests, housekeeping-related complaints, and service recovery opportunities.
• Communicate maintenance issues, damaged items, and safety concerns to the appropriate department.
• Ensure lost-and-found procedures are followed consistently and accurately.

Operations & Productivity

• Monitor room attendant productivity and ensure daily assignments are completed within established timeframes.
• Coordinate room status updates with the Front Desk and other hotel departments.
• Assist with daily room assignments and prioritize rooms based on arrivals, departures, VIPs, stayovers, and special requests.
• Monitor housekeeping supplies, linens, amenities, and equipment.
• Report supply shortages, damaged equipment, and maintenance needs to management.
• Assist with inventory control and proper storage of housekeeping supplies.

Safety & Compliance

• Ensure employees follow OSHA, hotel safety, sanitation, and chemical-handling procedures.
• Ensure proper use and storage of cleaning chemicals and housekeeping equipment.
• Report workplace injuries, accidents, hazards, and unsafe conditions immediately.
• Maintain a clean, organized, and safe work environment.
• Ensure employees use appropriate personal protective equipment when required.
• Maintain confidentiality regarding guests, employees, and hotel operations.

Administrative Responsibilities

• Complete daily housekeeping reports, inspection forms, productivity reports, and other required documentation.
• Communicate staffing, attendance, guest service, maintenance, and operational concerns to the Director of Housekeeping.
• Assist with employee training and onboarding.
• Participate in departmental meetings and hotel leadership meetings as requested.
• Support hotel initiatives, employee engagement activities, and company programs.

Qualifications

• High school diploma or equivalent preferred.
• Previous housekeeping experience required; supervisory experience in a hotel environment preferred.
• Strong understanding of hotel housekeeping procedures and guest service standards.
• Ability to inspect rooms and identify cleanliness, maintenance, and presentation issues.
• Strong organizational and time-management skills.
• Ability to communicate effectively with employees, management, guests, and other departments.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to prioritize tasks in a fast-paced hotel environment.
• Must be able to work flexible schedules, including weekends and holidays, based on business needs.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, stoop, kneel, reach, push, pull, and lift as required.
• Ability to lift and carry housekeeping supplies and equipment.
• Ability to navigate stairs and hotel guest room floors as necessary.
• Ability to work in a physically demanding environment for extended periods.

Key Competencies

• Leadership & Team Development
• Attention to Detail
• Guest Service
• Communication
• Accountability
• Organization & Time Management
• Problem Solving
• Quality Assurance
• Safety Awareness
• Professionalism

Benefits & Perks

We offer a competitive benefits package for full-time team members, including:

• Comprehensive health benefits (medical, dental, vision, life, disability)
• 401(k) with company match
• Generous PTO and wellness support
• Hotel stay discounts + team member room night program
• Access to CoralTree development programs and career growth opportunities
• Complimentary daily meals

Success in This Position

Success in the Housekeeping Supervisor role is demonstrated by consistently clean and well-maintained guest rooms and public areas, strong room inspection scores, effective communication with other departments, timely completion of housekeeping assignments, positive guest feedback, and a well-trained, engaged, and accountable housekeeping team.