Lead Account Manager, Last Mile Operations - Field Execution

Lead Account Manager, Client ServicesAccelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services.What your day-to-day will look like:Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reportsCultivate positive working relationships with contract carriers and helpersUse route planning software to build efficient delivery routesHandle the dispatch of contract carriers; resolve issues throughout the day as neededAssist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficienciesManage and develop contract carriers expectations for home delivery; make appointments for pickup and deliveryCoach and develop dispatch and warehouse personnel to meet and exceed the customers' expectationsTravel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)At a minimum, you'll need:4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experienceBachelor's degree or equivalent related work or military experienceExperience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applicationsIt'd be great if you also have:Bachelor's degree in Logistics or Supply Chain Management, or equivalent related work or military experience4-7 years of logistics experience2 years of inventory control and merchandise reconciliation experienceSolid research, communication and time management skillsWhy Join Us:Comprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.