Customer Service Representative

Brief Description Join a legacy of excellence at Brief Description Join a legacy of excellence at Saint Croix Inc. , where for over 65 years we’ve set the standard in luxury sportswear. Founded and still proudly headquartered in Winona, Minnesota, we are known worldwide for our handcrafted garments that combine innovative technology with timeless craftsmanship. As we continue to grow, we’re looking for passionate, dedicated individuals to join our team and help carry forward our commitment to quality, precision, and style. We are looking for a Customer Service Representative to join our team. The Customer Service Representative serves as the primary point of contact for customers and sales representatives by providing timely, accurate, and professional support. This role is responsible for processing orders, resolving customer concerns, maintaining customer account information, and ensuring a positive customer experience. The Customer Service Representative works closely with Sales, Production, Planning, Shipping, and other departments to ensure customer requirements are met while supporting company objectives and service standards. This position serves as the voice of the customer by identifying trends, providing data‑driven insights, and collaborating with internal teams to improve processes, service levels, and customer satisfaction. The Customer Service Representative plays an important role in fostering strong customer relationships, supporting operational efficiency, and driving continuous improvement in the customer experience. Requirements Serve as a primary point of contact for customers via phone, email, and other communication channels. Build and maintain positive customer relationships through responsive, professional, and solution‑oriented service. Adopt and perfect brand voice in #J-18808-Ljbffr