Operations Manager

Benefits:

401(k)

Paid time off

Training & development

Interested applicants may submit a resume to: View email address on click.appcast.io.

This is a full-time, exempt position working 40 hours per week, Monday through Friday. Hours of operation are 7:00am to 3:00pm. May require some Saturdays, as needed. Also, may require some hours outside of normal hours of operation.

Job Title: Manager of Operations

Reports to: President/CEO

Rate of Pay: Salaried

Job Objective: Manage and coordinate the operations of Community Kitchen, Inc. The Manager of Operations is responsible for all day-to-day operations, ensuring and improving the performance, productivity, and efficiency of organizational operations. Maintains and improves operational excellence of Community Kitchen, Inc.

Working Conditions:

40-hour work week, core operational hours are 7 am -3 pm, Monday through Friday

Fast-paced work environment.

Job Duties:

Coordinate, manage and monitor the day-to-day operations in the organization.

Establish and maintain organization standards pertaining to cleanliness, treatment of clients, staff, and volunteers, and the mission of CKI.

Order, control, and periodically spot-check inventory, and work with the Kitchen Manager to maintain inventory.

Act as liaison with vendors, community, donors, and volunteers. Provides tours, presentations, and other info about CKI to interested persons and groups.

Serve as an advocate for the agency. Develop and manage relationships with other agencies that support CKI activities (i.e. Columbus Health Department, local businesses, in-kind donors, local universities, etc.)

Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement organizational policies and procedures. Monitor adherence to rules, regulations, and procedures.

Provide supporting documentation for grant writing/reporting and research purposes; monitor progress and maintain reporting documentation; in conjunction with the CEO be aware of start/end dates and deadlines.

Manage GiftWorks and QuickBooks

Work with the accountant to get monthly financial reports

Maintain donor records in GiftWorks

Human Resources:

Supervise staff.

Monitor and evaluate organization staff and volunteers.

Delegate tasks and accountabilities.

Establish work schedules.

Screen, recruit and coordinate all agency volunteers; oversee volunteer database.

Conduct appropriate training for volunteers.

Conduct outreach initiatives to expand volunteerism in support of agency programs.

May be required to work to resolve employee relations issues with staff in the absence of the CEO. Report all employee relations issues to the CEO.

Provide strategic input - liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

Coordinate and confer with President/CEO to resolve operating problems and difficulties, and operational procedures.

Inform the President/CEO of pertinent issues and challenges.

Coordinate and oversee special events and projects (i.e. summer picnic, summer lunch program, Christmas program, Halloween party, etc.)

Investigate agency complaints and incidents.

De-escalate and manage difficult clients.

Act as backup to administrative staff and President/CEO when necessary.

Prepare reports as specified by the President/CEO.

Other duties as assigned.

Job Competencies:

· Relationships- Ability to develop and maintain positive working relationships with staff, volunteers, clients, vendors, and donors.

· Planning and organizing- Prioritize multiple tasks and projects.

· Respect for diversity.

· Attention to detail, accuracy of reports and communications.

· Ability to work independently

Minimum Qualifications:

· HS Diploma.

· Experience leading staff and/or volunteers.

· Proficiency in computers and Microsoft Office applications, Google Docs, Sheets ad Forms required. Experience with QuickBooks and donor database software desired.

· Excellent writing, communication, organizational, and interpersonal skills.

· Experience working with vulnerable or at-risk populations preferred.

· Excellent customer service.

· Experience de-escalating difficult situations.

· Valid Ohio Driver’s License.