Network Engineer

Network EngineerRequired Skills & Experience:- 5+ years of hands-on experience supporting network infrastructure environments.- Strong experience supporting Cisco, Fortinet, and/or Meraki networking technologies.- Experience supporting: Cisco Routing & Switching, BGP, OSPF, MPLS- Strong network troubleshooting and operational support experience.- Ability to mentor, coach, and support less experienced engineers.- Excellent customer-facing communication and relationship-building skills.- Proven ability to manage multiple priorities in a fast-paced support environment.- Strong problem-solving and critical thinking skills.Nice to Have Skills & Experience:- CCNP certification.- Experience working within a Managed Service Provider (MSP) environment, particularly supporting multiple customers and network environments.- Previous team lead, technical lead, or mentorship experience.- Experience supporting multi-site network environments.- Experience serving as a senior escalation point for network operations teams.Job Description:We are seeking a customer-focused Network Engineer to join a high-performing technology team responsible for supporting a variety of enterprise and small-to-medium business environments. This individual will serve as a technical leader and mentor, helping guide junior engineers while providing expert-level network support and troubleshooting.This role is heavily focused on operational support rather than network design or implementation. The ideal candidate thrives in a customer-facing environment, possesses strong communication skills, and enjoys solving complex networking issues while helping develop others on the team.Responsibilities:- Provide advanced support, troubleshooting, and maintenance for customer network environments.- Support routing, switching, and network connectivity issues across a diverse customer base.- Serve as a technical mentor and escalation point for junior network engineers.- Troubleshoot and resolve Layer 2 and Layer 3 networking issues.- Support both multi-site and single-site network environments.- Engage directly with customers to diagnose issues, communicate solutions, and provide exceptional service.- Monitor network performance and proactively identify potential issues.- Collaborate with internal teams to ensure timely resolution of incidents and service requests.- Document troubleshooting efforts, resolutions, and best practices.