Customer Quality Engineer

Job Description

Customer Quality Engineer

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Location: Oak Creek, WI – on-site - relocation assistance available

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Salary: $90-120k plus bonus and extensive benefits package

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About the Opportunity

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Join a leading manufacturer of high-performance paints and coatings for the automotive industry .

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This is a customer-facing quality role responsible for resolving quality issues, leading root cause analysis and corrective actions , and acting as the key liaison between customers and internal manufacturing teams.

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Key Requirements

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• Automotive and coatings experience

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• Working knowledge of IATF 16949

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• Experience managing customer quality issues and complaints

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• Strong knowledge of 8D, 5 Whys, Fishbone and root cause analysis

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• Experience with corrective and preventive actions

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• Knowledge of APQP, FMEA, LPA and customer-specific requirements

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• Experience supporting customer and third-party audits

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• Strong customer-facing and stakeholder management skills

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• Ability to lead cross-functional teams without direct authority

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Role & Responsibilities

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• Lead customer quality issues from containment through to closure

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• Manage customer complaints, RCA and corrective actions

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• Act as escalation point for critical quality concerns

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• Support and lead customer audits

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• Ensure compliance with IATF and customer requirements

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• Identify quality risks and drive preventive actions

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• Partner with Manufacturing, Engineering, Supply Chain and commercial teams

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Why Join?

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A strong opportunity to take ownership of a key customer quality function within an automotive manufacturing environment.

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10-15% travel may be required.

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