Director of Technology

Job Description

Job Description

Summary of Position

Hermann Services Inc. seeking an experienced hands-on Director of Information Technology to lead our technology strategy and operations across our multi-location logistics organization. This is a strategic leadership position focused on vendor management, risk governance, and providing technical guidance to C-level executives as the organization continues to scale. The ideal candidate will serve as the technology owner for the organization, coordinating complex IT services delivered by third-party vendors while ensuring alignment with business objectives.

Essential Duties and Responsibilities

Strategic Leadership & C-Level Engagement

• Serve as the primary technology advisor to C-level executives, translating complex technical concepts into business impact and strategic recommendations.
• Develop and communicate IT strategy that aligns with business growth objectives and operational needs across warehouse and office locations.
• Present technology roadmaps, risk assessments, AI & Digital transformation initiatives, and investment recommendations to executive leadership.
• Lead technology planning for business expansion, including new warehouse and office location requirements.

Vendor Management & Governance

• Manage relationship with primary IT infrastructure vendor responsible for SOC/SIEM, Help Desk, network operations, wireless infrastructure, and M365/Azure support.
• Oversee Warehouse Management System (WMS) vendor, ensuring system performance, integration, and alignment with operational requirements.
• Establish and enforce service level agreements (SLAs), performance metrics, and accountability standards for all technology vendors.
• Coordinate vendor activities to ensure seamless integration between infrastructure, applications, and business operations.
• Conduct regular vendor performance reviews and drive continuous improvement initiatives.

Risk Management & Security Governance

• Oversee cybersecurity posture through vendor-provided SOC/SIEM services, ensuring appropriate threat detection and response capabilities.
• Conduct technology risk assessments and develop mitigation strategies across all locations and systems.
• Ensure compliance with industry regulations, data protection requirements, and internal governance policies.
• Lead incident response planning and business continuity initiatives for technology systems.

Technology Operations & Infrastructure

• Oversee multi-location network infrastructure including SDWAN deployment and Azure connectivity across warehouse and office locations.
• Ensure optimal performance and reliability of Azure-hosted business applications and M365 environment.
• Monitor and optimize WMS / TMS performance to support warehouse & transportation operations and business growth.
• Manage technology budgets, forecast infrastructure needs, and optimize IT spending.

Team Leadership

• Directly manage and develop a support technician(s), providing guidance and professional growth opportunities.
• Collaborate with vendor teams to ensure effective support delivery and knowledge transfer.
• Other relevant projects & duties as assigned by management.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice based on business needs.

Minimum Qualifications

Education & Experience

• Bachelor’s degree in information technology, Computer Science, or related field or combination of education and experience (Required); master’s degree (Preferred).
• Relevant certifications such as Microsoft Azure certifications, ITIL, CISSP, or PMP (required); Power BI (Preferred).
• Minimum 10+ years of progressive IT leadership experience, with at least 5 years in senior management roles.
• Demonstrated experience managing C-level relationships and providing strategic technology guidance.
• Prior experience in logistics, supply chain, or distribution industry.
• Experience with IT service management frameworks and vendor governance best practices.
• Background in supporting rapid organizational growth and expansion initiatives.
• Strong history in project management.

Technical Expertise

• Deep understanding of IT administration for: Windows domain, Microsoft Office 365 technologies, and Azure cloud platform (including deployment, governance, and optimization), VOIP, SQL Server oversight, and LAN & WAN (Required).
• Strong knowledge of Warehouse Management Systems (WMS) and logistics technology ecosystems (Preferred).
• Expertise in SDWAN technologies and multi-location network architecture, including Azure connectivity and hybrid networking.
• Understanding of cybersecurity frameworks, SOC/SIEM operations, and risk management principles.
• Familiarity with enterprise wireless infrastructure and multi-site support models.
• Data extraction for operations reporting.
• Repair and troubleshoot IT equipment.
• Repair and troubleshoot network issues.
• Work directly with business application support.

Leadership Competencies

• Proven track record of successful vendor management and service delivery optimization.
• Exceptional communication skills with ability to present complex technical information to non-technical executive audiences.
• Strong business acumen and ability to align technology investments with organizational objectives.
• Experience conducting risk assessments and developing governance frameworks.
• Collaborative leadership style with ability to influence and coordinate across organizational boundaries.

Industry Knowledge

• Understanding of logistics and warehouse operations, including technology requirements and operational workflows (Preferred).
• Experience supporting multi-location organizations with distributed warehouse and office environments.

Job Detail: Conduct

• Be a positive representative of Hermann Services as a culture contributor and employee experience champion.
• Acts in a professional manner always, acting as a representative and advocate of Hermann Services Inc.
• Contributes to a positive work environment through actions and interactions with others.
• Actively seeks job-related training and educational opportunities.
• Adheres to Hermann Service’s Core Values.
• Maintains confidentiality of all Hermann Services businesses, processes, financials, etc.

Physical Requirements

Works in a standard office environment with some travel to other locations as needed (i.e. other facilities, staff events, training, etc.).

• Must be able to lift up to 20 pounds, on occasion, such as office products, equipment, and supplies.
• Must be willing to work overtime when required as per business needs.

While performing the duties of this job, the employee frequently is required to communicate via phone and in person, stand, walk, use hands and fingers, reach with hands and arm, and to sit at a desk and use a computer for prolonged periods of time, with reasonable breaks. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.