Financial Advocate
Access Dubuque
Financial Advocate
Crescent Community Health Center
1 Positions
ID: 599
Posted On 07/17/2026
Job Overview
Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high-quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. Join our Patient Access team as a Financial Advocate and help patients understand financial options, reduce barriers to care, and feel supported throughout their healthcare experience.
Summary: The Financial Advocate helps patients understand financial assistance options, sliding fee discount requirements, payment plans, balances, and available resources. This role works closely with patients and internal teams to provide clear communication, compassionate support, accurate documentation, and timely follow-up. Training will be provided for job-specific responsibilities, systems, and procedures.
Essential Duties: Responsibilities include the duties listed below, along with other related duties as assigned.
Help patients understand financial assistance options, sliding fee discount requirements, account balances, available resources, and manageable payment options in clear, respectful language.
Review income, household information, and financial assistance documents for completeness and accuracy.
Determine sliding fee discount eligibility using approved procedures and communicate outcomes appropriately.
Assist patients with forms, missing information, balance questions, available resources, and financial follow-up needs.
Provide responsive customer service, support difficult conversations professionally, and coordinate with team members to resolve patient needs.
Qualifications: We encourage applicants who enjoy helping people, communicating clearly, and learning new processes to apply. Training will be provided for job-specific responsibilities, systems, and procedures.
Minimum Requirements:
- High school diploma or GED required.
Preferred Requirements:
Customer service, healthcare, registration, financial assistance, Epic/OCHIN, or electronic health record experience is helpful, but not required.
Bilingual skills are helpful but not required. Employees who meet approved bilingual proficiency requirements may be eligible for additional bilingual pay.
Helpful Skills:
Clear, respectful, and patient-friendly communication.
Compassion, patience, and professionalism during stressful or difficult conversations.
Attention to detail when reviewing forms, entering information, and maintaining records.
Comfort with basic math, computers, Microsoft Office tools, patient communication platforms, and approved systems.
Ability to manage tasks, track follow-up items, meet deadlines, and work well with others.
Respect for confidentiality and accuracy when handling patient information.
If you lead with compassion, enjoy learning, and want to make a difference for patients, we would be happy to welcome you to our team.
Wage is commensurate with experience.
Pre-employment physical, TB test, and drug screen required.
EOE
Primary Contact
1687968942012
Carol Caldwell
Director of Human Capital & Culture,
View phone number on click.appcast.io
Phone
Phone
Phone
Fax
[email protected]
False
False
False
Job Details
Categories
Health Care
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Sick Leave
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement
Qualifications
Education
High School/GED
Company ID
947
Job REQ #
599
# Positions
1
Start Date
20260717
End Date
20260831
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Crescent Community Health Center
About the Company
Crescent Community Health Center is a local medical and dental clinic providing basic (primary) medical and oral health care. Our doctors, dentists, nurse practitioners, dental hygienists and other staff offer high-quality and affordable care to anyone needing a medical and/or dental home. Our philosophy is to make the patient the center of care and a partner in treatment. The cost of our services for uninsured patients are figured on a sliding fee scale and discounted based upon the household income and size. We serve individuals and families who are uninsured, underinsured and those with various types of insurance. Patients from any area are welcomed to our practice.
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