Customer Service Representative

Overview Rocky Mountain Air Solutions is hiring for a Customer Service Representative at our Orem, Utah location. This role combines counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions. You will assist customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.), troubleshoot complex issues with customer processes/needs, complete warehouse activities (cycle counting, shipping and receiving), and support the branch delivery driver role via logistical support and occasional back-up delivery driving. Responsibilities Assist customers with accounts, payments, invoice concerns, contact information updates, and cylinder balance reviews. Troubleshoot complex customer process/needs issues. Complete warehouse activities including cycle counting, shipping and receiving. Support branch delivery operations with logistical support and back-up delivery driving when needed. Demonstrate dependability, accuracy in transactions, professional interactions, effective follow-up, adherence to processes, and experience in managing customer accounts including receivables. Learn products (compressed and liquefied gases: oxygen, nitrogen, argon, acetylene, etc.), welding machines (stick/MIG/TIG), filler metals, and related items. Qualifications Bachelor's degree is required. Ability to pay close attention to detail in paperwork. Strong analytical and problem-solving skills. Ability to work independently and within a team. Physical ability to move products, including moving atmospheric gas cylinders with a cart and handling boxes of 60-pound wire. Valid Driver’s License with a good driving record. Logistics Your first year is spent in a rotational training program to understand the business and daily responsibilities; travel to other branches is required during training, and the company pays travel expenses. You will obtain your CDL B license with HAZMAT endorsement within 90 days of hire; this is a requirement for all roles relating to customers. Hours are based on branch customer service coverage and will be Monday–Friday during normal daytime hours. On-call responsibilities are part of branch rotation; this is not a high-demand after-hours customer base. Salary and Benefits Starting pay $24-26/hour depending on experience. Medical, Dental, Life and Long-term Disability Insurance.

401K.

Quarterly Profit Sharing. 6-8 paid holidays, paid sick time, paid vacation time. #J-18808-Ljbffr Rocky Mountain Air Solutions