Dispatcher - Central Dispatch | Ready Mix Concrete
Smyrna Ready Mix
About the Opportunity Are you energized by fast-paced environments where every decision impacts customer satisfaction and team success? At SRM Concrete, our Central Dispatch team is the heartbeat of our operation-connecting customers, drivers, and plants to deliver exceptional service and build America's future. We're looking for a service-driven, multitasking leader who thrives on solving problems, supporting others, and making a difference every day. If you're ready to grow your career in a role where your attention to detail, communication skills, and commitment to customer service truly matter, SRM Concrete wants you on our team. Your Mission & Key Responsibilities
Why Join SRM Concrete?
- Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer's needs are met with urgency and care.
- Master multitasking: Juggle multiple orders, schedules, and priorities-coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
- Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
- Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
- Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
- Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
- Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
- Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.
- Proven ability to multitask and thrive in a fast-paced, customer-focused environment.
- Passion for delivering outstanding customer service in every interaction.
- Strong communication and interpersonal skills; you build trust with customers and teammates alike.
- Leadership experience and a collaborative, team-first mindset.
- Quick to learn new systems and technology; proficiency with Microsoft Office and dispatch/logistics software is a plus.
- Analytical thinker who embraces challenges and seeks continuous improvement.
- Commitment to safety, quality, and operational excellence.
- Experience in dispatch, logistics, or customer service is helpful, but a positive attitude and eagerness to learn are most important.
- Willingness to undergo SRM's pre-employment screenings.
- Ability to work in a high-volume office setting with frequent communication across multiple locations.
Why Join SRM Concrete?
- Growth & Advancement: Be part of a rapidly expanding company with real opportunities to grow your career.
- Impact: Play a pivotal role in ensuring our customers' success and our company's reputation for service.
- Competitive Pay: Competitive salary and advancement opportunities.
- Exceptional Benefits: Low-cost medical, dental, vision, STD, LTD, and life insurance; paid holidays; PTO/vacation; 401k with $100 weekly match; family days; and more!
- Team Culture: We value hard work, respect, and teamwork. We support each other, recognize a job well done, and believe in doing what's right-on the job and in the community. You'll find a straightforward, dependable environment where every team member matters.
Vacancy posted 4 days ago
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