Operations Manager

Operations Manager JobUnder the guidance of the Assistant Plant Manager, the Operations Manager is responsible for leading the vertical launch of teams and processes while coordinating internal and external resources to ensure performance metrics, project objectives, and deadlines are achieved. This position plays a critical role in strategic planning, cross-functional collaboration, and effective communication, ensuring the seamless upward and downward flow of information throughout the organization. The Ops Manager will serve as a key liaison between leadership and operational teams, driving alignment, accountability, and successful execution of business initiatives.What does it mean to work at Armstrong? It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company. By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive: A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, and many more. Personal development to grow your career with us based on your strengths and interests. A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.What's in it for you? Lead High-Impact Operations — Drive safety, quality, productivity, and performance across a complex manufacturing operation. Shape Plant Performance — Influence teams, align resources, and drive accountability toward key business goals. Drive Meaningful Change — Lead Lean initiatives, cross-functional projects, and strategic improvements that directly impact plant success.What does an Operations Manager do? Promotes the Plant Safety Process by leading the process and maintains a high-level awareness and operating discipline for all plant safety policies Guides and advise supervisors in interpretation of Plant and Company policies and Union contract. Helps resolve non-routine personnel problems Provides guidance to Supervisors throughout the grievance process. Drives quality performance of the Value Stream operations through use of systems management and Lean principles, including layered auditing Drives customer awareness throughout the value stream and focus on delivering material that meets customer and regulatory requirements Routinely visits production operations to interact with employees, facilitate/assist in root cause determination for safety, quality, and productivity issues, monitor performance and schedule adherence, monitor product quality characteristics, and gather information and input from Supervisors, support staff, and operators to make decisions when. Coaches Supervisors and Team Manager(s) in these areas Assists in determining manpower requirements to meet production schedules Works to promote good employee relations by interacting with employees frequently and discussing and helping with problems or complaints Encourage supervisors to establish and maintain similar relationships Promotes achievement of the plant's goals and works closely with Value Stream Improvement Champion to drive focus, ownership, and engagement from Value Stream Steering Team, maintenance, and production employees Participates in, sponsors, and supports the Lean process Promotes effective training of employees and works closely with Value Stream Specialist to drive continuous improvement of the content and execution of the training & certification process; Promotes continuous skill and process knowledge improvement; and drives effective crew skill management by Supervisors/Team Manager(s) Promotes excellence in housekeeping; promotes processes, systems, and Lean events/tools to reduce effort and cost to maintain housekeeping Facilitates the on-going integration of maintenance and production activities Supervisory Responsibilities: Production Supervisors, Value Stream Improvement Champion, and Value Stream Specialist.Required Qualifications High school diploma or GED 5+ years of demonstrated supervisory and/or operations experience in an industrial production environment 3+ years of manufacturing experience Computer proficiency in, Excel, Word, and Power Point with basic skills in SAP and MinitabWhat will make you successful? Must demonstrate the ability to lead a large organization spread over a complex production operation Demonstration of presentation, facilitation and meeting management skills Basic project management skills Demonstration of process improvement skills. Ideally, candidate would have proven Lean and 6-sigma skills and be able to effectively apply methods and tools Basic understanding of maintenance systems including, PM, Pd/M technologies including and planning of work Demonstrate ability to use data from multiple sources to quickly solve complex operational problems Effective writing and data organization skillsWhat will make you stand out? 4 year Technical or Business Degree 3+ years of operations management experiencePhysical and Mental Demands The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit or stand for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.Why should you join Armstrong World Industries? Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees. We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.Our Sustainability Ambition "Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow. We are committed to: Engaging a diverse, purpose-driven workforce ; Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet ; Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play; Being a catalyst for change with all of our stakeholders; and Making a positive difference in the environments and communities we impact.About the location (Pensacola, FL) Pensacola is a vibrant coastal city located in Florida's western Panhandle along the Gulf Coast. Known for its sugar-white sand beaches, emerald-green waters, and rich history, Pensacola offers an exceptional quality of life with a lower cost of living than many major Florida markets. The area combines outdoor recreation, a thriving downtown district, excellent dining, and a strong sense of community. Home to the U.S. Navy's Blue Angels and the National Naval Aviation Museum, Pensacola blends coastal charm with economic stability, making it an attractive place to live and work.