Customer Service Representative - NOT Remote

Job Description Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process orders, escalation complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Review daily shipping log, create bills of lading, pick demands, and provide to warehouse to ship orders Receive a high volume of inbound calls and emails Identify the reason for the customer’s call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Perform other duties as assigned Qualifications Bachelor's Degree in relevant field of study (Business, Business Administration, Communication) or equivalent 1+ years of proven experience as a Customer Service Representative or in a similar role 1+ years of experience in order processing Bilingual (English and Spanish) Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Ability to multi-task Highly organized with the ability to prioritize projects and manage time effectively Attention to detail and accuracy #J-18808-Ljbffr CARPENTER & BLACK SMITH FURNITURE, INC.