Assistant Manager

Assistant ManagerDo you want to be a leader in a well-established brand with over 70 years of history providing New Mexico's favorite quick-service meals? Join Blake's LOTABURGER, famous for the original Green Chile Cheeseburger. This is a great opportunity to build your leadership skills, advance your career, and share the rich flavors of our authentic New Mexico cuisine.The Assistant Manager's (AM) role is to assist the General Manager in the oversight of all operations of the restaurant including, but not limited to, ensuring customer satisfaction while maintaining profitability through diligent monitoring and controlling of food/beverage costs and labor costs. The AM is also responsible for protecting the current sales volume and working to aggressively increase future sales volume. Ultimately, it is the duty of the AM to assist in running an efficient restaurant operation, rendering fast customer service in a friendly manner in a clean and sanitary atmosphere. The AM reports to the General Manager.Essential Functions:Know and embody the Mission, Vision and Core Values of Blake's Lotaburger – KIND, TEAM, PASSION, PROCESSEnsure proper preparation of each menu item using correct company process, every time. Never walk past a mistakePossess exceptional leadership skills in order to motivate management staff and crew members to perform all job duties with the customer in mindPossess expert knowledge of both Blake's Lotaburger General Employee Policies & Procedures, as well as Book 1 Policies and ProceduresEnsure that all crew members comply with all Blake's Lotaburger Policies & Procedures and with the direct involvement of the General Manager enforce all Blake's Lotaburger's Policies & Procedures through appropriate disciplineEnsure that the kitchen is in compliance with all applicable food safety laws at all timesEnsure that the store safe is always secure unless in immediate use and that cash deposits are secured according to Blake's Lotaburger cash handling policies per Book 1Document all deposits per Book 1 cash handling policies and assuring that other designated managers are doing the same. Report any deposit discrepancies to your General Manager immediatelyAssist the General Manager with inventory of the product in your store at the required intervals and ordering in quantities that correspond with your store's needsLearn to create work schedules for all crew members on a weekly basis, ensuring the store is fully staffed and employees are assigned shifts within their availability, while honoring your employees' requests for time off as long as you are able to appropriately staff your store. Assistant Managers are responsible for scheduling when GM is outEnsure the store operates in compliance with all applicable laws, including but not limited to: food safety, premises safety, equal employment opportunity, and workers' compensation reporting.Educate and train your employees to comply with the above laws and regulations, encouraging compliance and proper and timely reporting of any issues or concerns.Assist in recruiting new crew members to allow for flexible scheduling; accept new applications, assist GM in scheduling and conducting interviews, and hiring qualified and motivated crew members who will be passionate about Blake's Lotaburger's food and fanatical about the process.Assist with training and development of all crew members to allow for proper succession planning of future shift and assistant managers; provide feedback on performance with all crew membersWork closely with GM to maintain compliance with sales, food, and labor targets.Other duties assigned including stocking shelves, receiving delivery trucks, and housekeeping.Requirements:Qualifications/Requirements (Education/Training/Experience/Abilities):Must exemplify Blake's Core Values: KIND, TEAM, PASSION, PROCESSMust be 21 years oldIdeal candidate will have a high school diploma, one or more years of restaurant management experience, an associate's degree in related field, or college coursework in business managementAbility to work at least 35+ hours per week, including varying opening, closing, weekends and holidays shifts. Flexibility is critical for management level employeesAbility to work on an on-call basis in emergenciesAppearance must be professional, neat, clean and well-groomed. Visible (neck tattoos are prohibited) tattoos must be appropriate and facial piercings may not be worn at work, but clear "spacers" or "piercing retainers" are allowedMust be able to quickly become proficient in Blake's Lotaburger restaurant operations, General Policies and Procedures including Book 1 Store-Level OperationsMust have expert understanding of health codes and proceduresPossess moderate level computer skills to include electronic mail, Point of Sale system, BOH reporting and the ability to generate product orders with Blake's Lotaburger's computer systemMust possess strong teamwork and communication skillsAbility to read/write/speak in EnglishBilingual in Spanish/English is a plusAbility to read, understand, apply, and adhere to policies and proceduresMust be able to manage multiple projects in a fast-paced environment while meeting deadlinesMust be able to collaborate cross-departmentally and respond well to feedbackMust be organized, detail-oriented, and committed to maintaining quality standardsMust be able to pass a pre-employment background check, including a motor vehicle record searchMust have a valid driver's license, reliable vehicle, and auto insurance that meets or exceeds state minimum liability requirementsFood Handler Certified and ability to become ServSafe certified within 90 daysEssential Physical/Emotional Requirements:Able lift 25 lbs. unassisted and 50 lbs. assistedAble to stand and walk for prolonged periods of time; bend, stoop, climb and reachAbility to work in a warm/hot and at times, cold (walk-ins/freezers) environment is a mustMust be able to safely work sharp objects, wearing any necessary personal protective equipment when neededWork well with others in a team environment, often sharing tasks and/or collaborating on solutionsWork scheduled hours while physically present in the restaurantAbility to see and hearAbility to multitask and work under stressful conditions in a quick service restaurant environment, dealing with customers and other employees, and tolerate a reasonable amount of work stressAbility to handle difficult and/or sensitive situations either with customers or other employees using tactful, appropriate and effective communication and leadershipBlake's Lotaburger is an equal employment opportunity employer. It provides equal opportunity in all employment actions and prohibits harassment, discrimination, retaliation, or intimidation based on any status protected by applicable local, state, or federal law, including race, color, ethnicity, religion, sex (including pregnancy, gender identity, and transgender status), sexual orientation, national origin, ancestry, age (40 and over), disability (including physical and mental), genetic information, veteran status, marital and familial status, or any other characteristic protected by law.This policy covers all employment actions and workplace conduct, and Blake's Lotaburger will provide reasonable accommodations for qualified applicants or employees with disabilities or sincerely held religious beliefs, unless doing so would impose an undue hardship. All complaints will be investigated promptly and confidentially to the extent possible, and retaliation against individuals who raise concerns, participate in an investigation, or exercise rights under this policy is strictly prohibited.