ServiceNow Solution Architect

ServiceNow Solution Architect position is a technical role responsible for design, providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. This position will be focused on integrations between ServiceNow and the other upstream and downstream systems. Integrations are typically on demand but also include scheduled activities. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Principal responsibilities:

• Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
• Work closely with business partners and technical SMEs to define and implement required integrations with ServiceNow
• Be responsible for the implementation, ongoing enhancements, and support of all integrations with ServiceNow
• Provides advice on how business services are delivered with a vision for improvement.
• Stays current on ServiceNow products and applicable integrated technologies
• Define, at an architectural and design level of detail, technical solutions aligned with our client's business problems and ServiceNow Implementation Best Practices. Works closely with client's enterprise architecture team, Security team and Infrastructure team.
• Understand customer requirements, translate to solutions, and communicate to clients
• Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
• Ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
• Write/estimate Stories, monitor developer's work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Leads the Team in implementation of technical best practices, policies and procedures
• Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
• Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices

• Minimum of 12 years overall experience in designing and implementing complex CSM, ITSM, ITOM, HR ,SPM ,APM solutions and ITIL processes.
• 6+ years of proven experience as an architect in designing and implementing ServiceNow CSM, ITSM, CMDB, Custom applications and integrating with several 3rd party applications.
• 5+ years of development/configuration experience on the ServiceNow platform including Integration Hub and Mid Server
• At least 20 distinct integrations experience like workday, PagerDuty, Azure, slack, SAP
• Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
• Good understanding of architecture / infrastructure concepts and ITIL implementation
• Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling
• Experience implementing systems using the Agile/Scrum methodology
• Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus

• ServiceNow Advanced System Administration
• ServiceNow Implementation Specialist
• Application Creation in ServiceNow
• CTA