Parking Enforcement Officer

Parking Enforcement Officer

LAZ Parking | Parking Operations & Enforcement | Full-Time & Part-Time | Non-Exempt

Help Keep Parking Facilities Safe, Accessible, and Well Managed

At LAZ Parking, our people are the foundation of our success. As a Parking Enforcement Officer, you play an important role in maintaining safe, organized, and accessible parking facilities while helping ensure customers have a positive experience.

This position combines parking enforcement, customer service, property monitoring, and operational support. Through your professionalism, attention to detail, and commitment to fairness, you help ensure parking regulations are applied consistently while supporting the overall success of the facilities you serve.

Whether you are looking to build a career in parking operations, enforcement, facility management, or customer service, LAZ Parking offers an opportunity to make a meaningful impact every day.

Why Join LAZ Parking?

• Opportunity to work independently while supporting critical parking operations
• Career growth and advancement opportunities with a national industry leader
• Paid training and ongoing development opportunities
• Collaborative leadership and supportive team culture
• Active work environment with a variety of responsibilities
• Opportunity to develop operational, enforcement, and customer service skills
• PayActiv, access earned wages before payday
• Employee Assistance Program (EAP)
• Health coaching and wellness resources
• Employee recognition and development programs
• Free company uniforms

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Life Insurance Options

Part-time employees averaging the required hours under company benefit plans may become eligible for benefits in accordance with plan guidelines.

About LAZ Parking

At LAZ Parking, we often say it's not what we do, it's the way we do it.

As one of the largest and fastest-growing parking management companies in the country, our success is built on exceptional service, operational excellence, strong client partnerships, and investing in our people.

We believe in promoting from within, recognizing talent, and creating opportunities for employees to build rewarding careers. Our culture is centered on accountability, respect, teamwork, and continuous improvement.

At LAZ, parking is our industry, but people are our passion.

Schedule & Work Environment

This position supports parking operations and may require working mornings, evenings, weekends, holidays, and varying shifts based on operational needs.

Parking Enforcement Officers regularly patrol parking facilities, garages, surface lots, and surrounding areas while interacting with customers, tenants, visitors, and operational teams.

This role requires substantial walking, outdoor work, and independent decision-making.

The Spirit of the Position

As a Parking Enforcement Officer, you serve as a visible representative of LAZ Parking and help maintain safe, accessible, and organized parking facilities.

You patrol assigned areas, monitor parking compliance, issue citations when necessary, and provide assistance to customers while ensuring parking regulations are consistently enforced. Through your efforts, you help create a positive customer experience while supporting operational efficiency and facility compliance.

You bring professionalism, accountability, sound judgment, and strong communication skills to every shift.

What You'll Do

Parking Enforcement & Compliance

• Patrol assigned parking facilities and surrounding areas.
• Monitor vehicles for compliance with parking regulations, permits, restrictions, and payment requirements.
• Issue citations accurately and consistently in accordance with company guidelines.
• Verify vehicle, permit, and payment information.
• Document violations and enforcement activity using assigned technology and equipment.
• Report unauthorized, abandoned, damaged, or suspicious vehicles.
• Follow established procedures regarding towing and other enforcement-related actions.
• Maintain accurate records, reports, and daily activity logs.
• Support compliance initiatives and operational enforcement programs.

Customer Service & Communication

• Assist customers with parking-related questions and concerns.
• Clearly explain parking regulations, citations, and facility procedures.
• Provide directions and general parking information.
• Maintain professionalism during difficult or challenging interactions.
• Escalate issues appropriately when additional assistance is required.
• Promote positive customer relations through professionalism and responsiveness.

Safety & Property Monitoring

• Monitor assigned properties for safety concerns, hazards, and suspicious activity.
• Report maintenance concerns such as damaged signage, lighting issues, or equipment malfunctions.
• Help maintain safe vehicle and pedestrian traffic flow.
• Identify operational issues and communicate concerns to management.
• Follow all company safety policies and emergency procedures.
• Support a safe environment for customers, employees, and visitors.

Team & Operational Excellence

• Maintain a professional appearance and represent LAZ Parking positively.
• Communicate effectively with supervisors and team members.
• Use company equipment responsibly.
• Follow company policies, procedures, and operational standards.
• Support special projects and operational initiatives as assigned.
• Perform additional duties and responsibilities as needed.

Who You Are

Observant & Detail-Oriented

You notice parking violations, safety concerns, and unusual activity while maintaining accurate documentation.

Customer Service Driven

You communicate respectfully, remain professional under pressure, and focus on creating positive interactions.

Organized & Accountable

You manage responsibilities independently while maintaining consistency, accuracy, and reliability.

Fair & Consistent

You apply parking regulations objectively while exercising sound judgment and professionalism.

Safety Minded

You remain aware of your surroundings and understand the importance of maintaining a safe environment.

Independent

You work effectively with limited supervision and take ownership of your responsibilities.

Qualifications

Required

• Customer service experience.
• Strong communication and interpersonal skills.
• Ability to work independently with minimal supervision.
• Ability to remain calm and professional during challenging situations.
• Strong attention to detail and documentation skills.
• Ability to operate or learn parking enforcement technology and handheld devices.
• Reliable transportation.
• Ability to understand and follow company policies, procedures, and enforcement guidelines.
• Ability to communicate effectively in English.

Preferred

• Previous parking enforcement, security, hospitality, parking, retail, or customer-facing experience.
• Experience working independently in an operational environment.
• Experience using mobile technology, handheld devices, or enforcement systems.
• Experience completing incident reports or operational documentation.
• High school diploma or GED.
• Experience interacting with the public in a compliance-focused role.

Physical Requirements

This position requires the ability to:

• Stand and walk for extended periods throughout the workday.
• Patrol parking facilities and outdoor areas regularly.
• Work outdoors in varying weather conditions.
• Lift, push, and pull up to 25 pounds.
• Bend, squat, stoop, and move frequently throughout the shift.
• Safely utilize handheld enforcement equipment and mobile technology.
• Remain alert and aware of surrounding activity.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Help Create Safe and Well-Managed Parking Facilities

If you are looking for an active role that combines independence, customer interaction, operational responsibility, and problem-solving, we'd love to hear from you.

Join LAZ Parking and help maintain safe, organized, and customer-focused parking operations while building a rewarding career with an organization that puts people first.

FLSA Status: Non-Exempt

LAZ Parking is an Equal Opportunity Employer and participates in E-Verify. Equal employment opportunities are provided to all employees and applicants without regard to any characteristic protected by federal, state, or local law.