8097 - Assistant Store Manager PT

Overview Location: 23000 Eureka Rd, SP 1090, Taylor, MI, 48180, United States Job Category: Retail • Employee Type: Part Time Assistant Store Manager About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements. From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style. General Position Summary At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services. Responsibilities Act as Manager on Duty for scheduling issues, customer complaints, and related matters when the Store Manager is not present. Manage store associates through LIDS Training Programs, set goals for sales and tasks, and provide regular follow-up when the Store Manager is absent. Administer progressive discipline, including verbal and written warnings in the absence of the Store Manager. Engage team members by creating a fun and productive environment and by helping them understand how their work supports company objectives and the store’s success. Contribute to a respectful and inclusive team environment by adhering to Lids Brand Standards (e.g., dress code). Schedule and staff the store, including calling in associates during unexpected peaks when the Store Manager is not present. Participate in LIDS Training Programs, adhere to goals for sales and tasks, and perform regular follow-up. Assist in recruiting and training store personnel on proper store operations and procedures. Encourage associates’ compliance with company policies, procedures, and guidelines, including safekeeping of inventory, funds, and property. Other duties as assigned. Customer Experience Lead and assist selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service. Resolve customer feedback and issues promptly, including escalations and urgent requests, to resolve them effectively. Educate customers about Lids membership programs or in-store offers when available. Adhere to visual guidelines, proper merchandising, signage, and store cleanliness. Maintain a professional appearance consistent with the company dress code. Operations Execute operations-focused directives, promotions, and initiatives from Lids HQ. Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment. Maintain store technology and equipment (e.g., MPOS, Lids Custom) with daily audits and maintenance as instructed. Maintain store facilities, supplies, and services by processing service requests and replenishing stock. Manage cash with accurate till opening/closing, counterfeit protection, and bank deposits. Prepare store for inventory audits and support inventory accuracy efforts. Open and close the store as required following listed procedures. Product & Inventory Management Protect company assets within policy guidelines. Assist in creating work schedules to ensure proper coverage and wage control. Follow policies to manage store inventory, including receiving, transferring, price changes, and counts. Organize the backroom to maximize efficiency and space utilization. Execute layout, visual merchandising, and product presentation strategy, including seasonal changes. Maintain the store’s look and feel through day-to-day VM and stocking activities. Adjust signage and promotions during operating hours to align with product sell-through strategy. Knowledge & Skills Proven ability to drive sales while minimizing loss. Strong interpersonal and verbal communication skills. Ability to work unsupervised. What We Offer Employee discounts and perks. Career development opportunities and professional training programs. A collaborative, innovative, and team-oriented work environment. Early Wage Access options to provide added financial flexibility. Physical Demands & Requirements Occasionally lift up to 50 pounds. Occasionally climb a ladder and work with hands overhead. Constantly stand on shift and frequently walk. Frequent hearing and verbal communication with customers and staff. Frequent visual observation of the store and reading information. Frequent use of computer and mobile Point-of-Sale systems. Reasonable accommodations may be provided; contact HR for accommodations. Reports To Store Manager Additional Information Employment requirements: Candidates must meet the essential duties with or without reasonable accommodation and be legally authorized to work in the United States or Canada. Visa sponsorship is not available for this role. Equal Employment Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Notice to Applicants We collect personal information as part of the application process for human resources and business management purposes, including evaluating candidates for employment or future opportunities. For accessibility accommodations, please contact our HR team at View email address on click.appcast.io. #J-18808-Ljbffr