Software Support Engineer

Software Support Engineer

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

At TicketManager, you'll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world's best companies. We're a fast-growing, profitable company that values ownership, collaboration, and excellence, and we're building a team that's passionate about making work impactful and fun. If you're excited about live events, cutting-edge technology, and doing work that truly matters, you'll feel right at home here.

The Role

We are looking for a motivated full-stack developer to join our team as a Software Support Engineer. The position offers a lot of opportunity to learn and grow as a developer. As a Software Support Engineer, you'll be a key member of our Technology team, contributing cross-departmentally to create web pages that fuse compelling design and current technologies. The ideal candidate will be able to hit the ground running, possess a strong curiosity and desire to ideate and explore new features to improve experiences. You'll participate in discussions about product ideation, proof-of-concepts, and give feedback on ideas.

*This role is In-Office in Calabasas, CA Monday-Friday*

Responsibilities:

• Develop and maintain web-based application on AWS, using Node.js, PHP, and Java
• REST API development on our External and Internal APIs
• Respond to requests and questions about how our application works, including verification and debugging for features and functionality.
• Work through the entire web application development life cycle right from requirements to delivery and post launch support
• Tackle a wide variety of coding problems throughout the stack, including learning new languages and design patterns
• Keep abreast of new trends and best practices in web development
• Need to work in office; be available during regular hours as well as off-hours availability depending on project needs

Desired Skills & Experience:

• Bachelor's Degree Required, MS in Computer Science Engineering, MIS or relevant field is preferred
• 3+ years of frontend and backend application development experience
• In depth knowledge of Node.js
• Advanced experience with MySQL or similar relational databases
• Hands-on experience with SQL schema design, and Design Patterns desirable
• Hands-on experience using Git, Github, or other similar source code version control systems
• Experience with AWS, GCP, or Azure
• Experience using GenAI tools such as Cursor, Copilot for coding and writing test code.
• An understanding of JavaScript fundamentals including DOM manipulation
• Preferred knowledge of the following:
  • Angular
  • Elasticsearch/OpenSearch
  • Single-page Application patterns and techniques
• Experience with one of the following is a plus, but not required:
  • Object-oriented PHP with Symfony or similar PHP Frameworks
  • Salesforce(.com) Development, Java
• Creative and efficient problem solver
• Excellent interpersonal, organizational, verbal, and written communication skills with the ability to explain complex technical topics to management and non-technical audiences

TicketManager Highlights:

• Location: Calabasas, CA
• Compensation: $80,000 - $115,000 base salary & Bonus Eligibility
• Reports to: CTO
• Work Expectations: Role is In-Office, Monday-Friday
• Retirement: 401(k) Company Match
• Health Benefits: Medical, Dental, Vision & Chiropractic
• Time Off: Unlimited PTO
• Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
• Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
• Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
• Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
• 4.5 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500